Patient Care Coordinator

About Our Company

AEG Vision (or AEG) is building a market-leading group of full-scope optometry practices through the acquisition of regional eyecare groups and independent optometry practices.  Founded in 2017, AEG currently owns and operates ~170 optical locations across 12 states, with a vision to exceed 300 locations within the next couple of years.  AEG is supported by Riata Capital Group, a private equity firm with a track record of success in the optical industry.

We are building AEG by acquiring a collection of full-scope optometry practices and integrating them onto Acuitys platform, supported by its corporate headquarters (the Dallas Service Center).  AEG maintains the local brand, practice staff, store associates, and patients of its acquisitions while investing in medical equipment, technology, infrastructure, and the team in order to elevate the patient experience.  AEGs core purpose is to improve the health of our community by helping our neighbors see better and look their best, one patient at a time.

We are assembling a team of experienced industry professionals to help build AEG into the best place to work and have an outstanding patient experience.

We believe that to stand out and be number one, we must follow a set of guiding values. Our values include:

PEOPLE - FIRST - COLLABORATION - ENTREPRENEURIAL SPIRIT - FOCUS - ACCOUNTABILITY

About the Opportunity

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and check-out processes are completed.

Reports to: Store Manager

Exempt Status: Non-Exempt

Principle Duties and Responsibilities

• Acknowledge and greets patients, customer, and vendors as they walk into the store, in a friendly and welcoming manner
• Answers and responds to telephone inquiries in a professional and timely manner
• Schedules appointments
• Gathers patient and insurance information
  • • Verifies and enters patient demographics into EMR ensuring all fields are complete
    • Verifies vision and medical insurance information and enters into EMR
• Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patient
• Pulls schedules to ensure insurance eligibility prior to patients appointment and ensures files are complete
• Prepare insurance claims and run reports to ensure all charges are billed and filed
• Print and prepare forms for patients visit
• Collects and documents all charges, co-pays and payments into EMR
• Allocates balances to insurance as needed
• Maintains a clean workspace at all times
• Practices economy in the use of time, equipment and supplies
• Performs other duties as needed and as assigned by manager
• Regular and punctual attendance is required

Benefits:

• Competitive Base Salary
• PTO
• Holidays
• Medical, Dental, Life, STD, LTD, Basic Life, Voluntary
• Matching 401k

Required Skills and Experiences

• High school diploma or equivalent
• Basic computer literacy
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Must be able to maintain patient and practice confidentiality

Key Style Characteristics:

• Collaboration Comfortable working as a team and ability to help co-workers when needed
• Simplicity / Focus Ability to organize and prioritizes assignments, duties and responsibilities
• People First   AEG is building a culture where people matter.  This position is the first and last interaction with our patients
• Adaptability The ability to retain an open mind for change, ability to move in different direction as needed
• Critical Thinking Must be able to make well-thought out recommendations
• Accountable Must stand behind commitments, take responsibility for words/actions and be accountable for individual and team goals
• Resilience Ability to cope and maintain emotional separation from issues; ability to manage stress and be graceful in stressful situations