LHI - Market Manager Support Specialist - La Crosse, WI - Full-time

Energize your career with one of Healthcare’s fastest growing companies.  

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Serve as the primary liaison between Market Managers and other Operational Departments specifically regarding billing resolution, practitioner and provider records management and KPI data mapping. Work closely with all aspects of the business to ensure positive client and customer experiences, customer retention and overall satisfaction. Responsible for maintaining the operational documents LHI uses to conduct business with Veterans Administration. Assist with translating business requirements into technical solutions.  Assist with the quality assurance and testing processes to ensure that the developed software functions satisfy original and end user requirements.

Primary Responsibilities:

• Provide regular operational updates to the Market Manager on the state of each area of responsibility
• Complete job tasks and functions on time to keep the order completion process on track
• Communicate any order issues to the Market Manager and VS Network Supervisor
• Assist in making decisions based on contract requirements and guidelines
• Setup and support ongoing management of network records and audit for accuracy
• Research and resolve time sensitive billing inquires
• Maintain and distribute department reports
• Support Market Manager in defining and developing operational processes to meet customer requirements and improve quality and timeliness Key Performance Indicators
• Provide regular operational updates and reports to management on the status of order processing and any associated process improvement initiatives.
• Act as the liaison between the Market Manager and other Operational Departments within LHI

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school education / GED (or higher)
• 2+ years of experience in Client Services, Customer Service OR  Military Experience
• Experience with Microsoft Excel with the ability to enter data, sort and filter data

Preferred Qualifications:

• Associates Degree (or higher) in Business, Administrative or other related fields or equivalent combination of education, experience and applicable military experience will be considered

Careers with LHI. Our focus is simple. We’re innovators in cost - effective health care management. And when you join our team, you’ll be a partner in impacting the lives of our customers, and employees. We’ve joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We’re located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We’re supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Market Manager Support Specialist , Admin Assistant, La Crosse, WI