Labor Time Coordinator - Full-time / Part-time

Labor Time Coordinator

Job Responsibilities:

• Interface directly with the client, internal and external authoring teams, on-site validation teams, and other regional members around the globe to produce publications
• Support efforts to resolve customer concerns related to labor time guides, bulletins, service manual, etc.
• Create change request documents to communicate Labor Time Guide updates to authoring team for processing
• Verify source documents for accuracy
• Manage new and current specification and reference documents as related to the role
• Apply automotive knowledge and utilize multiple source files in order to identify appropriate content for use in publications
• Support Labor Time Guide impacted special projects
• Conform to security policies and data integrity
• Respond respectfully to requests for information
• Ensure accurate and proper reporting on project progress to leadership
• Support meetings as required

Competencies:

• Excellent oral and written communication skills
• Ability to multi-task, and manage time efficiently, to meet deadlines
• Decision making and problem-solving skills
• Ability to work in an office setting
• Willing to take ownership of responsibilities and continuously look for improvement
• Well organized and possess great attention to detail
• Positive attitude toward change, and inevitable mid-project course corrections
• Demonstrate ability to work in a fast-paced environment, with minimal supervision
• Possess a willingness to learn and ability to be mentored

Qualifications

• Associates degree or equivalent. Bachelor's degree preferred
• 1-3 years of similar work experience, experience with database functionality preferred
• Previous experience with vehicle service and service information preferred
• Exceptional PC skills and intermediate knowledge of MS Office (i.e. MS Access, Word, Excel, etc.)
• Database knowledge and skills, with the ability to create reports and run queries
• Working knowledge of automotive service industry, service equipment and shop safety

Top 3 Skills this candidate must have (hard skills, not soft skills)

• Computer skills Microsoft applications (especially Access, Excel), Windows applications (Explorer, Internet, etc.)
• Automotive skills Working knowledge of automotive service industry, service equipment and shop safety
• GM knowledge Experience working within GM. Preferred knowledge of GM CCA systems (ex: EPC, GSA, LTG, SI, etc.).

Type of personality performs best within your team, given the overall environment, and workplace dynamic (energetic, heads down, process driven, etc.)?

Some personality traits preferred would be:

• A person who is self-motivated, with the ability to learn quickly, set priority, and work with minimal oversite; understanding when to escalate issues as needed.
  • During the training phase my team and I will be more hands-on to get them up to speed, but the expectation would be that they will be able to work without micro management
  • This is especially important due to the WFH situation we will have for at least the next 2 months
• Has a One Team attitude
  • We have team touch point meetings every morning to share information, discuss issues, etc.
  • The individual should also be open to helping other team members out as needed
• A person who is detailed, and who likes to investigate issues and to verify information. Not afraid to ask questions
  • The main part of our job is to perform read across, and implement changes to update the labor time guide, or resolve dealer issues
• Positive attitude to change, with ability to take in feedback