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Field Service Technician - ICP
| Hours | Full-time, Part-time |
|---|---|
| Location | Hayward, California |
About this job
Job Description
We have partnered with a large Manufacturing Company in the Hayward, CA area to provide them with a Field Service Technician - ICP.
Please review the below description and if you are interested please contact:
- Phanish Adivi at padivi@relevante.com, 484-403-4161
The Field Service Technician must perform both complex and basic on-site customer support activities involving the installation, maintenance, repair, hardware integration, hardware and software upgrades, troubleshooting, and training on products at customer sites in a timely and cost-effective manner. Instruct customers in the operation and maintenance of the systems and serve as company expert with customers on administrative and technical matters. Always conduct business in a professional manner building customer relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Travel extensively, Monday through Friday, via plane, automobile or other means of transportation. Occasional work/travel on weekends.
- Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.
- Make recommendations on improving existing testing, maintenance and training procedures.
- Perform remote support as required for customers and service engineers.
- Follow escalation protocol, follow up on the issues, as well as escalations from other service engineers
- Check out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action.
- Answer complex technical questions on equipment and work with customers to troubleshoot problems.
- Represent company in dealings with customer and is responsible for customer satisfaction. May oversee all service activities for a specific customer.
- Prepare and submit expense and service reports timely ad accurately.
Requirements:
- A strong Chemistry background with a minimum of two years experience in the operation of an ICP and/or ICP-MS spectrometer as a user is a must.
- AS Degree in a technical field or equivalent experience.
- 5-7 years hands-on field service experience.
- Demonstrated competency and high level of understanding of control system electronics and high voltage power supplies.
- Demonstrated competency and high level of understanding of vacuum systems, metallurgy, physics and chemistry (preferred).
- Competency in use of basic hand tools.
- Above average computer skills, knowledge of MS Office, Excel, PowerPoint and other similar software packages.
- Travel extensively in the US with occasional International travel.
- We are looking for someone in the Bay Area or up to an hour outside the Bay Area.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: None. However, continuous Spectro hardware and software training. Locally and International.
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