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in Bluefield, WV
Installation Service Manager
Hours | Full-time, Part-time |
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Location | Bluefield, West Virginia |
About this job
Job Description
We are seeking an Installation Service Manager to become a part of our team! You will assist with the installation and repair of various machinery and equipment.
Responsibilities:
Review install details for each job with the appropriate installer prior to installation start
Communicate installers’ next day assignments
Coach installers on customer feedback received on their projects
Turn in previous day’s details
Visits job sites to check on quality of installations
Resolve install issues; and
Approve and process Charge backs
Qualifications:
Flooring installation experience (preferably at a lead installer or higher level)
Excellent customer service and communication skills
Good computer skills
Ability to resolve issues timely and with good judgment
Computer skills, preferably using Gmail or Outlook
Ability to work in a fast paced, high pressure environment
Must have personal vehicle and meet company driving and insurance requirements
Diploma/GED
Company Description
OUR MISSION
We provide exceptional customer experiences through our passion for serving others
OUR VISION
We strive to improve the lives of our employees, customers, and contractors, in the communities we serve everyday.
OUR VALUES
Stewardship:
We are committed to utilizing our resources to positively impact those we serve, for the glory of God
People:
With a servant’s heart, we put the needs of our coworkers and customers ahead of our own
Integrity:
The courage to do what is right even when no one is looking; pursuing excellence in everything we do; treating all people with equal respect
Growth:
We are bold and competitive in our desire to always improve as individuals, and as an organization