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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Bluefield, West Virginia

About this job

Job Description

We are seeking an Installation Service Manager to become a part of our team! You will assist with the installation and repair of various machinery and equipment.

Responsibilities:

  • Review install details for each job with the appropriate installer prior to installation start

  • Communicate installers’ next day assignments

  • Coach installers on customer feedback received on their projects

  • Turn in previous day’s details

  • Visits job sites to check on quality of installations

  • Resolve install issues; and

  • Approve and process Charge backs

Qualifications:

  • Flooring installation experience (preferably at a lead installer or higher level)

  • Excellent customer service and communication skills

  • Good computer skills

  • Ability to resolve issues timely and with good judgment

  • Computer skills, preferably using Gmail or Outlook

  • Ability to work in a fast paced, high pressure environment

  • Must have personal vehicle and meet company driving and insurance requirements

  • Diploma/GED

Company Description

Service Pros is committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own.
OUR MISSION
We provide exceptional customer experiences through our passion for serving others
OUR VISION
We strive to improve the lives of our employees, customers, and contractors, in the communities we serve everyday.
OUR VALUES
Stewardship:
We are committed to utilizing our resources to positively impact those we serve, for the glory of God
People:
With a servant’s heart, we put the needs of our coworkers and customers ahead of our own
Integrity:
The courage to do what is right even when no one is looking; pursuing excellence in everything we do; treating all people with equal respect
Growth:
We are bold and competitive in our desire to always improve as individuals, and as an organization