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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location New berlin, Wisconsin

About this job

Job Description

 

Primary Purpose

Customer Service associate is responsible for fielding requests from new and existing customers regarding a variety of topics. This position will provide support, offer information, and resolve product and service problems as needed, through a high level of customer satisfaction. The focus of this position is to secure new business and retain existing customers.

 

Essential Functions & Responsibilities

· Answer incoming calls on our general phone lines and follow up when necessary

· Route calls to appropriate resources

· Receive and respond to customer service emails

· Provide service to customers at the service counter

· Document customer interactions according to procedures

· Update and enter customer information into business system

· Secure orders, sort and file

· Address customer inquiries

· Research required information using available resources

· Provide customers with product and service information

· Manage and resolve customer complaints

· Create order corrections

· Identify and escalate priority issues

· Assist the warehouse, returns or service departments as requested by management

· Keep customer service area clean and organized

· Assist with all company promotional events

· Other duties as assigned

 

 

Required Education, Experience & Skills

Education Required

High school diploma, or equivalent

Education Preferred

Associate degree in business, marketing or related field

Experience Required

1-5 years’ experience in Sales or Customer Service

Experience Preferred

1-5 years’ experience in automotive or tool industry

Knowledge Required

Basic knowledge of hand and power tools

Knowledge Preferred

Knowledge of the automotive or tool industry

Skills Required

MS Office, Outlook, Word

Proficient in data entry and telephone use

Strong organizational, interpersonal and customer service skills

Excellent oral and written communication skills

Abilities

Ability to sit, stand or walk as required

Ability to lift or carry 50 pounds

Must be able to maintain an acceptable attendance record

Must be able to pass drug screen and background check, as applicable

 

Company Description

As a full line warehouse distributor, we have thousands of items available from hundreds of suppliers. Our commitment is to customer service, selection of product, and custom marketing and buying opportunities.

In the early fifties our founder made a living as a mobile distributor. With years of hard work and dedication, he sought to fill a supply chain gap. After some negotiation and a little planning, he found support buying in bulk and servicing fellow distributors. By 1964, our company was one of the first independent tool and equipment distributors in North America.

Today we remain independently owned with a heavy dedication to customer service. Our sales and support staff have combined experience with backgrounds in mobile tool, parts store, and warehousing operations. This excels customer service, while dealing with a wide base of clients ranging from mobile and industrial tool distributors, to parts and paint stores across the nation. We have become a best source for tools, equipment and auto body supplies.