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in New Berlin, WI
Customer Service Associate - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | New berlin, Wisconsin |
About this job
Job Description
Primary Purpose
Customer Service associate is responsible for fielding requests from new and existing customers regarding a variety of topics. This position will provide support, offer information, and resolve product and service problems as needed, through a high level of customer satisfaction. The focus of this position is to secure new business and retain existing customers.
Essential Functions & Responsibilities
· Answer incoming calls on our general phone lines and follow up when necessary
· Route calls to appropriate resources
· Receive and respond to customer service emails
· Provide service to customers at the service counter
· Document customer interactions according to procedures
· Update and enter customer information into business system
· Secure orders, sort and file
· Address customer inquiries
· Research required information using available resources
· Provide customers with product and service information
· Manage and resolve customer complaints
· Create order corrections
· Identify and escalate priority issues
· Assist the warehouse, returns or service departments as requested by management
· Keep customer service area clean and organized
· Assist with all company promotional events
· Other duties as assigned
Required Education, Experience & Skills
Education Required
High school diploma, or equivalent
Education Preferred
Associate degree in business, marketing or related field
Experience Required
1-5 years’ experience in Sales or Customer Service
Experience Preferred
1-5 years’ experience in automotive or tool industry
Knowledge Required
Basic knowledge of hand and power tools
Knowledge Preferred
Knowledge of the automotive or tool industry
Skills Required
MS Office, Outlook, Word
Proficient in data entry and telephone use
Strong organizational, interpersonal and customer service skills
Excellent oral and written communication skills
Abilities
Ability to sit, stand or walk as required
Ability to lift or carry 50 pounds
Must be able to maintain an acceptable attendance record
Must be able to pass drug screen and background check, as applicable
Company Description
In the early fifties our founder made a living as a mobile distributor. With years of hard work and dedication, he sought to fill a supply chain gap. After some negotiation and a little planning, he found support buying in bulk and servicing fellow distributors. By 1964, our company was one of the first independent tool and equipment distributors in North America.
Today we remain independently owned with a heavy dedication to customer service. Our sales and support staff have combined experience with backgrounds in mobile tool, parts store, and warehousing operations. This excels customer service, while dealing with a wide base of clients ranging from mobile and industrial tool distributors, to parts and paint stores across the nation. We have become a best source for tools, equipment and auto body supplies.