Desktop Support Administrator

Do you have a great sense of humor, enjoy solving problems, and get satisfaction from making someone’s day a little brighter? If so, we are looking for YOU! Premier One is an IT department for hire, providing IT with a Human Touch for clients across the United States over 20 years. We have a fun, casual, and collaborative environment and are looking for a talented and experienced Desktop Support Administrator to join our team!

Competencies You'll Need:

• Technical Savvy & Professional IT Knowledge

• Human-centric Attitude

• Bias to Action

• Quality Conscious

• Continuous Learning

What You’ll do:

• Provide first and second level support to a variety of computers, printers, phones, and mobile devices

• Enter, update, and resolve IT support tickets

• Provide timely and courteous desktop support service to a variety of clients throughout the country

• Provide user administration services (password resets, file share access, VPN support, etc.)

• Resolving various break/fix issues either remotely or on-site

• Install, upgrade, and troubleshoot various pieces of hardware and software

• Troubleshoot various types of connectivity issues including network, workstation, Wi-Fi, and cellular devices

• Work collaboratively with experienced staff of technicians and engineers

• Provide hardware support for Dell and HP desktops/laptops

What Experience and Education You'll Need:

• 3+ years of experience as a Desktop Support Administrator

• Associate degree or advanced technical certifications required; Bachelor’s Degree preferred

• Advanced proficiency with Microsoft operating systems and environments required

• Strong knowledge and hands on experience with Office 365 required

• Experience with Active Directory

• Experience with ConnectWise suite preferred

Other Skills and Abilities You'll Need:

• Self-assured, enthusiastic, with a positive, can-do attitude

• Strong written and verbal communication is a must

• Self-motivated with a passion for working in the IT field

• Ability to flex with changing circumstances

• Excellent problem solving, troubleshooting, organization, and time management skills

• Committed to company values

• Physical ability to lift at least 50 pounds

What Are the Perks?

• Remote position

• Rapidly growing company

• Casual and collaborative environment

• Competitive pay

• Excellent benefits

• Generous PTO with paid holidays

Although this position is remote, we are looking for someone in the Charlotte area with the ability to assist clients on site as well.

If you feel YOU would be successful in this role, please apply!