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IT Support Technician - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Chicago, Illinois |
About this job
Job Description
Experis is partnered with a litigation defense law firm in their search for a strong Senior IT Support Technician to perform a broad complement of technology-related duties with minimal supervision, including providing firm-wide technical support to attorneys and staff for Firm supported computers, peripherals and software applications.
iManage and law firm experience is preferred.
Provide support for a wide-range of computer and networking software and hardware systems and technologies, including but not limited to servers, Cisco routers, switches, WAN technologies, SNMP, BGP, EIGRP, OSPF, STP, QoS, etc.
Provide systems administration, including maintenance, and support for Microsoft Server systems, including SharePoint, Exchange, MS Active Directory (architecture, Group Policies, etc.), WSUS, DFS, Virtualization (VMware, Veeam, Hyper-V, etc.), SANs, DNS, DHCP, etc.
Provide remote access solution implementation and support for VPN, Terminal Services, LMI, Citrix products, etc.
Proactively maintain current inventory of IT equipment, supplies and licenses, and alert appropriate team members to low inventories
Maintain department calendaring system as assigned; Scheduling tasks may include the tracking and reporting of appointments, due dates, contract and subscription renewal dates, maintenance and upgrades, etc.
Report high-risk or non-compliant end-user computer usage behaviors or trends to IT/IS Director
Effectively, professionally and respectfully represent other IT staff members and their services to non-IT personnel
Monitor alert systems and report issues for backup failures, power outages, equipment failures, low disk space issues, offline statuses, etc. as assigned
Post and maintain content for the Information Technology section of the Firms Intranet Portal, and maintain updated backups of all Information Technology content
A minimum of 5-7 years experience in hardware and software support
Computer proficiency, including Microsoft Office, Manage Engine (or other service desk software), iManage (or other document management software), and Elite and/or Aderant products
Ability to read and interpret documents such as operating instructions and procedure manuals
Ability to speak effectively, present information, and respond to questions from vendors and employees of the organization
Reasoning Ability
Ability to apply common sense understanding to carry out instructions given in written or oral form
Ability to work with problems involving several concrete variables in standard situations
Ability to multi-task and switch priorities as needs dictate
Experis is an Equal Opportunity Employer (EOE/AA)