Front End Supervisor

Job Title: Front-End Supervisor

Job Location: Store

Reports to: Operations Manager

FLSA Status: Hourly Non-Exempt

JOB SUMMARY

The purpose of the Front-End Supervisor is to ensure that the front end of the store is running properly with the team of Customer Service Specialists, Cashiers, and Loaders.

JOB DUTIES AND ESSENTIAL FUNCTIONS

• Partnering with the Operations Manager to schedule the front-end associates
• Ensure all newly hired front-end associates receive and complete the proper training
• Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits
• Oversee the Buy Online Pick Up in Store (BOPIS) process and customer interactions with online transactions
• May provide additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption
• Complete Daily Sales Report and send to Store Support Center 
• Assist in shrink awareness by researching all cash shortages and taking corrective action in the register to resolve them
• Ordering all store supplies that relate to front-end operations
• May be required to cross train and perform other duties

QUALIFICATIONS

• 3+ years retail cashier or Customer Service Manager experience preferred
• Detail oriented with demonstrated math skills for cash handling
• Excellent communication skills to implement policies and procedures, direct staff, and provide customer service
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit
• Ability to participate in our online applicant and new hire on-boarding process remotely
• Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

• Supervise and direct a team of Customer Service Specialists, Cashiers, and Loaders
• May contribute to completing first interviews and providing recommendations for hiring decisions to the Operations Manager

PHYSICAL REQUIREMENTS

• Good visual acuity
• Close vision for computer work
• Repetitive wrist movements on keyboard
• Ability to stand and/or walk for long periods of time
• Ability to walk up and down stairs multiple times per day
• Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions