Guest Services Representative On site - Full-time / Part-time

Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.

Property Location: Cedar Rapids Iowa

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstratestelephone courtesy and professionalism
• Attentivelylistens to guests and anticipatesany additionalneeds or concerns
• Maintains clean and professional appearance ofpublic areas and hotel office
• Uses appropriateselling techniques to maximizerevenue and occupancy
• Ensuresall guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating proceduresand policies
• Assists in monitoring andupholding procedures for safety of guests and hotel team members
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guestsasrequested
• Performs additional responsibilitiesasassigned byleadership

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner