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Client Care Specialist - Mid Shift
| Hours | Full-time, Part-time |
|---|---|
| Location | San diego, California |
About this job
Job Description
Veterinary Specialty Hospital (VSH) is looking full-time Client Care Specialist - ER Liaison to join our team.
About Veterinary Specialty Hospital: At VSH our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.
About the Role: Client Care Specialist - ER Liaison will demonstrate exceptional customer service skills at all times to represent the organization, perform day-to-day operations of the front desk, and act as a liaison between clients and the emergency department.
Responsibilities and duties:
- Welcome our clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding Veterinary Specialty Hospital services and practices
- Process emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times, in person and over the phone.
- Process admissions and discharges accurately; schedule follow up appointments as necessary
- Process invoices and payments accurately, provide clients with financial options and help with financial assistance applications.
- Update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements
- Assist with other administrative duties such as scanning, faxing, emailing, for example.
- Coordinate interdepartmental communications pertaining to pet status updates, changes in treatment plan and associated costs, and relay information to the client.
- Consistently monitor the progress of the pet from check-in to check-out and provide ongoing communication to the client.
- Facilitate client presence in treatment during critical emergencies and hospitalized patient visits. Act as a liaison between the medical team and the client to ensure everyone’s safety and positive patient care outcomes.
This is a Full-time position: Wednesday - Saturday 4:00 pm - 2:30 am
Benefits of Working at VSH:
- Compensation is based on experience and skill level
- Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.
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