Weekend Service Coordinator/On Call Specialist - Part-time

SERVICE/STAFFING COORDINATOR CHARACTERISTICS:

• Must be an excellent problem solver with a great personality who listens effectively and fits into a mission-oriented culture.
• Must be VERY organized and be Proactive vs. Reactive in approaching their work.
• Must be coachable, adaptable, low stress and comfortable with change.
• Must have the ability to work independently and seek out solutions and knowledge using corporately provided resources.
• Must be firm, fair and consistent and compassionate.
• Must have the ability to work independently, maintain the confidentiality of the information and meet deadlines
• Must have the ability to establish good working relationships with office colleagues, clients, and CAREgivers.
• Must be patient and congenial with great phone presence.
• Must have good computer skills and be a self-learner.
• Must have the availability to work occasional evenings and weekends when required.
• Must present a professional appearance and demeanor in the office.
• Knowledge of the senior care industry or social services is a plus.

• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Monitor, mediate, and accurately log all client and CAREGiver activity utilizing the software system.
• Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries, enter the information into the software system, and communicate with the team to prepare for next steps.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and their family members.
• Adhere to all company policies, procedures and business ethics codes, and ensure that they are communicated and implemented within the team.

• High School Diploma or the equivalent preferred
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Strong computer skills or ability to learn data entry/scheduling platform.
• Must possess a valid driver's license
• Strong analytical skills

Each Home Instead franchise is independently owned and operated.