Factory Service Technician - Full-time / Part-time

Company Description:

Trillium Flow Technologies, formerly Weir Flow Control, is a global designer, manufacturer and aftermarket services provider of engineered valves and pumps used in energy and broader industrial applications. Its portfolio of 15 established brands serves customers in the power, oil & gas, general industry and water & wastewater sectors with highly engineered valves, pumps and actuators, as well as complete support in every phase of a project or operation.

First, Trillium is built on highly engineered, legacy valve and pump brands that people know and can trust. Located across North America, Europe and Asia, their teams and their brands are field-proven in the industries they passionately serve – upstream, midstream, and downstream oil & gas, nuclear power, fossil power, water & wastewater and general industry.

Secondly, they provide industry-specific centers of excellence and specialists who deliver industry knowledge and project execution for their customers. From trusted product lines to application specific engineering, they understand their customers specific industry needs and can support them from beginning to end.

Trillium Flow Technologies delivers outstanding value in flow control for the mining, food & beverage, pulp & paper and chemical industries. They deliver application-specific, field-proven product lines and a unique level of support and service to give customers confidence at every phase of their operation. Their legacy brands include many of the most reliable, long-lasting pump and valve brands available in the world. Their products are highly engineered to customers specific applications – whether it be handling elevated levels of solids in mining operations, food cleanup in food & beverage or pulp & paper processing.

Why Trillium?

Military Friendly – The company has expressed extreme interest finding great military talent to add to their organization. They are committed to making your reentry into the workforce as comfortable as possible. The organization has attended a variety of events geared toward veteran recruiting and networking because they understand the value military leaders bring.

Career Development – Trillium has many programs in place to help you succeed, grow in your field & reach new roles:

• Training and development to enhance and add new skills
• Mentoring within your department and across the organization
• Career planning to allow you to see the skills you need to achieve your goals
• Recognition awards to acknowledge outstanding achievement

Factory Service Technician  Job Description

Business Need / Purpose of Role:

The Factory Service Technician is the lead person at the Trillium Specialty Pumps Service Center in Salt lake City, Utah, and is responsible for repair of all Trillium Specialty Pumps and receives and processes customer orders. The success in this position will assists in the increase of revenue and profitability.

Objectives & Measurement

• Repair pumps at the Salt Lake City Service Center.
• Must be able to disassemble/assembly all production models manufactured by Trillium Specialty Pumps and evaluate parts for wear and possible reusability. Crate evaluation report which will give detailed information on possible failure mode and recommendation on correcting the problem.
• Pump repair –requires ability to understand principles of operation of pumps and systems to determine cause of failure.
• Evaluate and determine corrective action and cause of failure on return parts from customer's and distributor's through the AS 400 Return Material Authorization (RMA) system.
• Perform clerical duties such as computer data entry, enter work orders/allocations, evaluation reports and filing that are required by the Service Center. These skills must be executed and maintained with a high level of accuracy/efficiency.
• Develop training pumps that will be used to train Rep’s and Dist’s at the SLC Service Center Facility.
• Required to work in other department as additional work load demand is needed.
• Review and update assemble and disassembly manuals on all Trillium Specialty Pumps product as needed.
• Control and maintain a small amount of inventory to support pumps that need quick turnaround time.

Job Knowledge / Education and Qualifications

Education and/or Experience:  

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

The ability to perform the following:

• Calculate optimum spindle speed and feed rates for specific machine functions and Repair all pump models manufactured by Trillium Specialty Pumps at the SLC Service Center.
• Must be a "self-starter" and intuitive in recognizing and prioritizing daily requirements and duties without supervision.
• Teardown, evaluate, quote and re-assemble pumps in a timely manner
• Provide field service support when necessary with on-site system repairs, evaluation and technical support on WSP products
• Must always be receptive and responsive to all customer's and distributor's requests and flexible to a variety of demands.
• Required to work in other departments to assist with work load (example: rework show pumps, assist in the promotional department and any additional needs that improves our customer service).
• Internal relationships exist within all functional department staff.
• External relationships exist with supplies/vendors, customer, other Trillium companies and domestic standards origins.
• Achieve or exceed budgeted Output and PBIT objectives
• Team work and cooperation with the company and service team, as well as other Trillium Group companies.
• Achievement of Personal Business Objectives

Core Competencies:

Reasoning Ability  

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Language

Ability to read, analyzes, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms.  The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance.  The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required for this job are close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 We also offer the following benefits:

• Blue Cross Blue Shield/with Prescription Coverage
• Delta Dental Premium
• Vision Plan (Employee Pays Premium)
• 401k Retirement Plan
• Employee Assistance Plan
• Life Insurance
• Accidental Death & Disbursement Insurance
• Tuition Reimbursement
• Holiday Pay for 11 Days
• PTO
• Short Term Disability Insurance
• Long Term Disability
• Optional Life Insurance and AD&D
• Info Armor Identity Protection
• Pet Insurance

We are an equal opportunity employer M/F/H/V.