Patient Coordinator - Full-time / Part-time

General Summary

With general supervision, provide high quality patient experience by welcoming, engaging and communicating with patients over the phone and in person.

Essential Functions

• Prioritizes a high level of patient satisfaction for all patients of the practice.
• Work collectively with staff, doctor and patients by documenting patient information, updating records and collecting patient payments
• Answers and triages patient correspondences received via telephone, email and fax. Responds to inquiries in a timely fashion.
• Maintains patient records/files to ensure accurate record keeping, security and confidentiality of files
• Maintains calendar(s), schedules meetings and appointments, as necessary to ensure effective time – management
• Performs confidential administrative functions such as assembling reports or proposals for staff, customers or outside agencies
• Maintains and orders office supplies, forms, brochures, and/or advertising/sales materials
• Works on special projects and perform other related duties assigned or requested.

Job Specifications

Typically has the following skills or abilities:

• One to two years of administrative experience with at least one year providing Administrative support
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem solving, negotiations, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.