Instructional Designer

Responsibilities:

• Create and design new and refresher user-centric training products and curriculum that are accurate, correct, flow logically, and consistent with established quality standards
• Collaborate with curriculum team to revise current training products and curriculum on a regular basis to maintain accurate and current content
• Consult and work with subject matter experts and cross-department representatives to implement innovations into training products and curriculum
• Create, document and improve team processes, standards, and best practices, as needed.
• Manage multiple deliverables and timelines to adhere to the established quality standards and processes, like Section 508 compliance, style guide consistencies, and other required review cycles
• Participate in call reviews, test calls, and other quality activities to ensure effectiveness of training products
• Assist new hires with on-boarding plan, tasks and shadowing, as needed
• Current knowledge of design and development of instructional materials, incorporating adult learning principles, Blooms Taxonomy, Kirkpatrick’s Levels of Evaluations, and other instructional design concepts
• Knowledge of instructional design tools that include, but are not limited to Microsoft Office suite, Section 508 Accessibility Tools, SharePoint, Adobe Acrobat reader, and Snag-It.
• Knowledge of Medicare policies and procedures (Parts A, B, C, and D)
• Knowledge of client and call center operations processes and procedures
• Ability to take complex topics and convey them in a simple, easy to understand format and flow

Requirements:

• Bachelor's degree from a four-year college or university; or four years of Instructional Design and/or Medicare combined experience
• Ability to conduct needs analysis, write instructional objectives, recommend varied instructional models, create learning solutions, and integrate measurement standards
• Strong written and verbal communication skills along with sound presentation and facilitation skills
• Customer-service focused approach to problem-solving
• Ability to collaborate and develop strong partnerships across the team, department, and organization
• Attend team, curriculum, and client meetings, as needed

EEO Employer

RELI Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. 

HUBZone:

RELI Group is an established SBA certified HUBZone and 8(a) small business.  We encourage all candidates who live in a HUBZone to apply.  You can check to see if you address is located in a HUBZone by accessing the SBA HUBZone Map. 

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