Breakfast Manager

As a Breakfast Manager you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Breakfast Manager. You may be responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader. See certification position descriptions below. To be successful in this position, the key competencies are Acceptance of Feedback, Initiative, Customer Orientation, Drive, and Team Skills.

General Responsibilities:

1. Train, monitor and reinforce food safety procedures to crew members.
2. Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash.
3. Perform walk-thru to ensure the restaurant is ready to open.
4. Work with the Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention.
5. Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer”.
6. Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
7. Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
8. Resolve in-person guest satisfaction issues immediately.
9. Maintain customer speed of service to company standards.
10. Maintain breakfast food waste to company standards.

Qualifications:

1.    Education: High School Diploma or GED (Preferred)    
2.    Must be at least 18 years of age (Preferred)    
3.    One or more years of restaurant/breakfast experience (Preferred)    

4.    Ability to multitask while maintaining composure and giving sound advice and direction. Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues. (Required)    

5.    Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time. Position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved. (Required)    
6.    Must be available to report for work promptly and regularly, as well as work all days of the week. Could be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate. (Required)    
7.    Must have or be willing to obtain ServSafe certification by end of training (Required)    
 

Breakfast Manager Position Overview:

The Breakfast Manager is responsible for ensuring we are upholding our commitment to Quality. In this role, you directly impact the ability of the restaurant to “Delight Every Customer” by ensuring compliance in the areas of service, production, quality, and food safety. You are instrumental in the restaurant’s ability to deliver our breakfast menu of high quality items, along with our limited time (LTO) menu options. You will mentor and train team members as you continue your path of personal and professional development.