Patient Engagement Center Advocate - Full-time / Part-time

We are looking for Customer/Patient Focused, motivated people to join our customer service team! Our team members play a vital role as the face of our company, taking and placing patient phone calls, answering questions and scheduling patients for their annual eye exams, emergency visits and more. We’re looking for people who have a positive attitude, love to be part of a growing fun team, and who believe in treating our patients as you yourself would expect to be treated. Our patients are our #1 priority each and every day, and we can’t serve them without you.  

Our Call Center, based in Ballwin, MO, is ready to train you as the true extension of our front desk staff at each of our 200+ eye care practices. If you are looking for a long term opportunity with huge growth potential, we want to hear from you!

Responsibilities

• Schedule patient appointments
• Update Patient information as necessary
• Verify Patient insurance
• Support Billing Inquiries
•  Interact with both Patients and Office team members.
• Make outbound calls for appointment reminders
• Outbound calling patients to set up their annual eye exam
• Check on orders for contacts & eyeglasses

Requirements: Education, Experience & Skills 
 

• High School Diploma or GED required; some college preferred 
• Customer service experience preferred
• Ability to work in a fast-paced environment
• Excellent Verbal and Written Communication Skills
• Ability to use phone and computer system
• Ability to work any shift within our call center hours.  Monday-Thursday (6:30-7pm), Friday 6:30-6pm and Saturday 7-1pm.
• Expected to work in our call center

Work Environment:

​Fun and Professional Office Setting filled with amazing co-workers and career growth opportunities.

 EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.