FPDR Sr. Fraud Specialist

About us:
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

Our guest-facing contact centers directly impact Target’s profit and growth while fostering an exceptional guest experience and guest satisfaction.  Beyond our world-class contact centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Contact Center Support Services (SCSO) which develops comprehensive service delivery strategies for our contact centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution (FPDR). 

As a FPDR Sr. Fraud Specialist, you’ll take the lead as you manage fraud verification from our cardholders, all while responding with complete and accurate solutions to the cardholder’s inquiries.  You will validate cardholder card transactions and initiate the fraud claims process.  You’ll do all of this while working closely with peers, leaders, and other partners as needed to ensure accurate and timely reporting and completion of work.  You’ll also work in a multi-media environment (emails, phone calls, chat messages, and letters) that’s challenging and fast paced, requiring you to prioritize work accordingly.  Job duties may change at any time due to business needs. 

Start Date: March 16th

Training: 8:00 am - 4:30 pm (2 weeks)

Permanent Schedule:  Monday - Friday, 11:30 am - 8:00 pm and every other weekend.

For the weekend rotation, a variable day off is provided during the week.

About you:

• High School Diploma or GED; 4 year degree or equivalent experience desired

• 2 years Fraud, FPDR or related experience

• Experience with Main frame applications

• 1-2 years of previous guest experience or customer service experience

• Proven superior verbal and written communication skills, including listening, negotiating and decision making skills

• Ability to interact with guests and team members in a professional manner, show empathy, and de-escalate as needed

• Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues

• Strong technical and critical thinking skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications

• Bilingual and able to read, write and speak Spanish proficiently preferred

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.