Director of Player Development - Full-time / Part-time

Job Description

SUMMARY:
It is the responsibility of the Director of Player Development to service all in house casino guests seeking assistance with property information, complimentary items availability, casino credit, show tickets, room reservations, and special events to foster and develop relationships with new and existing customers in order to create repeat clientele. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The primary function of the Director of Player Development is to grow their active customer net profitability on a quarterly and annual basis.
• Actively introduce new and reactivate dormant customers to the property.
• Foster and maintain relationships with cross property hosts to obtain new player referrals.
• Assist with the training of all new CME’s to assure they adhere to departmental policies and procedures.
• Excellent customer service skills to act as mediator between all departments in the best interest of our casino patrons
• Handle any disputes a VIP guest may have
• Build relationships with 500+ ADW level players to reach quarterly host goals to assure VIP guest retention
• Telemarketing - a minimum of 200 required calls per week – no scheduling of calls
• Arrange accommodations including room reservations, limo transportation, restaurant reservations and entertainment reservations for all qualified guests
• Create and host a minimum of 1 player development event annually. The PD events primary purpose is to drive incremental gaming revenues on the weekend shoulder dates.
• Create and host player development trips offsite in outside markets to develop new business and reactivate dormant players.
• Meet and greet limo guests when scheduled
• Make sound comp and credit decisions
• Promote future events
• Attend and assist with all special event registrations/drawings/receptions while maintain a full knowledge of all upcoming events and criteria’s
• Establish and maintain a positive rapport with co-workers and other departments
• Follow all company and departmental policies and procedures
• Assist with floor and desk responsibilities if Casino Marketing Executives unable to maintain designated coverage.
• Present and maintain a professional appearance
• Create and participate in teamwork
• All phone calls, emails and alerts must be responded to as quickly as possible
• Meet quarterly host net profit, event, and concert goals

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows and Excel applications required.
• Must be able to obtain a Nevada Gaming Registration.
• Minimum age requirement is 21.

EDUCATION and/or EXPERIENCE:

• Bachelor’s or related degree preferred
• Minimum 8 years’ experience as a casino or player development host
• Minimum age requirement is 21