Sales Assistant

The Sales Assistant partners with the Event Sales Manager to emotionally connect with our
guests to create a memorable experience. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to want to comment.

RESPONSIBILITIES:
• Listens attentively and seeks feedback to continuously improve the guest experience.
• Describes our restaurant with pride and passion.
• Consistently lives the mission, vision and values of the company.
• Has a teamwork mentality that recognizes that each Team Member is equally important to the
success of the team.
• Celebrates every shift with energy and can-do attitude.
• Reliable and dedicated to the achievement of perfection through attention to detail and a
passion for our guest’s experience.
• Generously offers help wherever needed.
• Flexible and works well in a constantly changing environment.
• Assists to greet guests with a genuine welcome making a fantastic first impression.
• Helps to establish lasting relationships with hotels, event centers, tourist groups and other
appropriate businesses in the community.
• Be a recognizable presence within all relevant local events and groups.
• Assist to build sales through appropriate and profitable decisions based on high standards of
quality, service and creative ideas to promote the restaurant.
• Adhere to, and enforce all sales policies, practices, and procedures.
• Establish key relationships with clients to ensure maximum exposure and increase revenue.
• Carry out telephone sales calls to sell the facilities.
• Be present to meet and greet guests as appropriate.
• Ensure that all communications with customers are handled within the required time frame
and to the company standards.
• Handle guest complaints by listening to their concerns, contacting the General Manager and
Sales Manager with any problems and solving complaints to ensure guest satisfaction that will
compel them to want to return.
• Adhere to our alcohol awareness procedures.
• Communicate allergy sensitivity from guests to managers to Culinary.
• Knowledge of our competition.
• Submit all required reports in a timely fashion.
• Communicate event sales information to subordinates, co-workers, management and guests.
• Flexibility in schedule to accommodate and to be present at event functions when necessary.
• Perform additional duties as required.


PHYSICAL REQUIREMENTS:
• Frequent walking, kneeling, bending, reaching, and climbing stairs.
• Must be able to lift, move and carry up to 30 pounds frequently.
• Able to work in a variety of climates, both indoors and outdoors.
• Able to remain standing and active for a 6-8 hour shift.
• Able to pass required safety courses.

MINIMUM REQUIREMENTS:
• Able to fluently communicate (speak, read, and write) in English.
• High school degree or high school equivalency required.
• College degree preferred.
• One to two years previous sales experience, preferably in the hospitality industry.
• Problem solving and analytical skills to interpret sales performance and market trend
information.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office Suite & event software.
• Must be at least 21 years of age.

PHYSICAL REQUIREMENTS: 
• Frequent walking, kneeling, bending, reaching, and climbing stairs.
• Must be able to lift, move and carry up to 30 pounds frequently.
• Able to work in a variety of climates, both indoors and outdoors.
• Able to remain standing and active for a 6-8 hour shift. 
• Able to pass required safety courses.

MINIMUM REQUIREMENTS: 
• Able to communicate (speak, read, and write) in English.
• High school degree or high school equivalency required.
• College degree preferred.
• One to two years previous sales experience, preferably in the hospitality industry.
• Problem solving and analytical skills to interpret sales performance and market trend 
information.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office Suite & event software. 
• Valid driver’s license. 
• Must be at least 21 years of age.