Associate

Vino Volo
 ASSOCIATE
Job Description


Job Summary:  The Associate is responsible for serving customers at the bar, in the lounge or in the retail area of a store.   This is a full-time or part-time non-exempt position.

Essential Duties and Responsibilities: 
	Provide excellent service to customers. Engage customers in a friendly and approachable manner, answer any questions they may have, quickly serve them wine and/or food and tender payment 
	Actively up-sell customers on bottles of wine 
	Ensure that all food orders are prepared quickly and properly
	Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines
	Ensure that all alcohol beverage control regulations are followed. Help prevent underage and intoxicated persons from being served
	Clean, stock and maintain the store
	Other duties as needed

Supervision:  Works under the general supervision of a General Manager, Associate Manager, and Wine Associates.  No formal supervisory responsibilities

Education and Experience Requirements: A four-year college degree is preferred, and two years of college education is required.  Work experience must include one or more years as a server in a well-respected full-service restaurant, wine bar or equivalent position in the hospitality industry. 

Knowledge and Skills:  
	Skilled at and enjoys delivering excellent customer service
	Enthusiasm for wines and a desire to learn more about wines 
	Highly responsible and reliable
	Experienced with and proficient at using retail point-of-sale systems
	21 years of age or older (must be able to taste and evaluate product)
	Ability to communicate in English effectively, both orally and in writing Able to work overtime or late into the evening in the event of flight delays
	Able to carry and balance a tray of full wine glasses
	Able to push, pull, lift and/or carry up to 50 pounds 

Diversity is extremely important to us. We recruit, hire and promote employees
based on their individual ability and experience, in accordance with Equal 
Employment Opportunity, Department of Fair Employment and Housing, and 
Affirmative Action laws and regulations. Vino Volo does not discriminate on the 

basis of race, ancestry, color, national origin, religion, gender identity or gender 
expression, sex, pregnancy, genetic information, age, marital status, veteran 
status, sexual orientation, medical conditions, or physical or mental disability.