Customer Experience Lead

*Must Be 16 Years of Age or Older to Apply*

Seeking person that possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations 

KEY RESPONSIBILITIES
• Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience. 
• Ensures expedient service of food and beverages to the Guest. 
• Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate. 
• Learn menu and beverages, expertly recommends and upsells on items. 

QUALIFICATIONS
* Must be able to deliver plates and food and clear tables 
* Must be dressed neatly and well-groomed in company approved uniform at all times 
* Must be able to calmly respond to angry Guests and notify a Manager 
* Must be able to stand and walk during entire shift 
* Must be able to reach, bend, stoop and wipe counters/tables 

PASSION FOR THE GUEST SERVICE
*Creates a seamless Guest experience, welcoming the Guests, and enthusiastically meeting their needs. 
* Creates a strong first impression promptly greeting Guests. 
* Makes a difference in the Guest experience by personalizing service to exceed Guest expectations. 
* Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome and appreciated. 
* Makes the bar an attractive and exciting place to visit. 
* Establishes a strong rapport with all Guests to create fans and repeat business. 

COMMUNICATION 
*Keeps the lines of communication positive, open and productive. 
* Keeps interaction positive and productive; avoids conveying negative messages. 
* Listens carefully and attentively to others without interrupting. 

SALESMANSHIP
*Keeps it fun and keeps it real; seeks opportunities to sell others on the whole brand experience. 
* Demonstrates a unique, lighthearted style that is personal and memorable. 
* Listens carefully to Guests' needs and suggests add-ons accordingly. 
* Knows drinks and menu items and is able to speak knowledgeably to make personal recommendations. 
* Grows the business and expertly upsells menu items where appropriate. 

RELIABILITY & ACCOUNTABILITY
*Works hard, carefully follows direction and established guidelines, and delivers quality results. 
* Consistently arrives to work prepared and ready for the shift. 
* Ensures all responsibilities are fulfilled before ending his/her shift. 
* Sets the standard by adhering to established rules and guidelines. 
* Admits mistakes and takes prompt action to correct them. 
* Holds self and others accountable for delivering consistent quality results