Hucks Store Manager - Salaried

Store Manager
1.  Statement of the Job

Every store manager is responsible for the proper and efficient operation of the store within company policy and the local laws in such manner as to ensure that the store is profitable. Store Managers also must maintain the highest level of customer service.

2.  The Duties and Responsibilities Are:

	A.  Customer Service	
Gives all customers prompt and courteous service adhering to all Best In Class standards
		Ensures that store appearance reflects company expectations and standards
Ensures that the store is open and ready for business during all hours 
Handles all customer conflicts by using our method of MAKE IT RIGHT

	B.  Increase profits to ensure the financial security of our ESOP 
		Utilizing all tools and departments to ensure all programs and policies are executed
		Managing all expenses and sales to budget (or better)
		Neighborhood marketing (knowing your customers wants and needs) by community 			involvement
		Participates in all Suggestive Selling contests by motivating Sales Associates

C.  General Management
Is committed to our Vision/Mission Statement (T.H.A.N.K.S.)
Ongoing recruiting for talented candidates for the Company
Effectively schedules associates to meet business demands per labor planner program
Effectively communicates with store associates, Division Manager, and the corporate office
Follows all federal, state and local laws and ordinances pertaining to the operation of the store
Provides a role model of conduct for other associates in the store
Controls variable expenses of the store
Ensures all associates adhere to company uniform policy and provide prompt, courteous 	customer service
All Store Manager checklists are performed daily
Ensures Sales Associate checklists are performed each shift
Ensures schedules are posted two weeks in advance, per policy

D.  Accounting
Ensures all paperwork is done accurately and in a timely manner
Maintains inventory and cash loss within company guidelines
Conducts inventories, cash audits, cigarette counts, cost and supply audits as directed by management
Ensures all store deposits are taken to the bank daily, including weekends
Ensures sufficient change available for use throughout all operating hours
Ensures all required documents are sent to the store analysts 

E.  Human Resources
Treats all associates with dignity and respect and uses the proper personnel management techniques
Ensures that all associates receive breaks
Advises division manager of any personnel situations or policy violations having an adverse effect on store operating performance
Commits to all training programs by working with the Trainer to ensure all associates are trained on their job duties
Ensures all associates are properly recording all hours worked by following our “no work off the clock policy”
Provides an environment free of any type of harassment or hostile conditions
Complies with the Company’s Responsible Retailing policy
Works with all associates to ensure ongoing training and development to further their careers
Records hours worked in the workstation
 
F.  Security
Ensures all associate cash handling procedures are followed
Ensures all security video surveillance equipment is in working order
Ensures a safe shopping and working environment
Ensures all company assets are protected, including cash and merchandise
Ensures vendor check- in procedures are followed per company policy
Ensures cash is only kept in one of three places: safe, cash register and bank

G.  Merchandising
Ensures all promotional signs are posted on the date assigned
Ensures current plan-o-grams are being used 
Communicates with Division Manager for any special needs or request
Ensures that all merchandise orders are sent properly to prevent out of stocks and maintain inventory levels as directed
Works with DSD (Direct Store Delivery) vendors to ensure 100% in stock of product
Monitors inventory levels at all times and communicates with the Division Manager to prevent out of stocks 
All food service areas are kept clean, and all sanitation procedures are followed

H.  Maintenance
Floors are kept clean and maintained
Reports any maintenance problems that cannot be corrected immediately without assistance to the Hucks Solution Center, via the Intranet
Ensures all equipment is in working order by maintaining proper operating procedures

	I. Safety
		Ensures that ladders are properly used
		Ensures that lifting procedures are followed per company policy
		Ensures that wet floor signs and floor dryers are used, per company policy
		Reports accidents promptly to Division Manager and corporate office 
		Reports all work related injuries to Medcor
		Ensures all EPA regulations are met by complying with UST (Underground Storage Tank) procedures 

3.  The Requirements For The Job Are:

	Education – must have a high school diploma or GED, or higher
	Miscellaneous Criteria – must pass pre-screening qualifications, including the Management Readiness Profile (MRP) and Management Math Test
Be able to read, understand, and write the English language at the high school graduate level
Be able to perform arithmetical calculations at the high school graduate level in order to be able to make change, complete shift reports and management reports
Have sufficient visual acuity to check identification and process transactions
Be able to read and understand instructions for operating electronic cash register, computer and 	other equipment
Be able to lift up to 60 pounds, carrying cases of soft drinks, beer and juice containers, etc. or change a bag in the box for fountain soda syrup, at least once per shift
Be able to react to a fire by lifting a fire extinguisher weighing 10 pounds and moving it to the fire 	area
Be able to stock shelves and the walk in cooler
Be able to tolerate exposure to gasoline fumes and cleaning products
Be able to climb a ladder to clean windows or change gasoline price signs or air filters
Be able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin
Be able to clean the parking lot and grounds surrounding the store
 
Be able to enter and work in a cooler 
Possess a valid United States driver’s license and proper insurance

4.  Disclaimer

The list of Requirements, Duties, Responsibilities is not exhaustive but is merely the most accurate list for the current job.  Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).