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in Jacksonville, FL
CAR WASH ASSISTANT MANAGER 7003
•30 days ago
Hours | Full-time, Part-time |
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Location | 13940 Beach Blvd. Jacksonville, Florida |
About this job
PRIMARY PURPOSE OF POSITION: This position is responsible for assisting the Express Wash Manager in developing and maintaining a team of people who provided inside and outside wash services to guests in a safe, fast and friendly environment. ESSENTIAL FUNCTIONS: • Performs duties of Express Wash Manager in his/her absence. • Provides the best customer experience by training team on all internal and external programs, building customer base through return Customers – Customer Loyalty Program • Ensures that all guests are treated courteously and that the needs of the customer are addressed efficiently o Ensure all vehicles in the detail center are checked for quality o Interact with guests everyday o Handle guest inquiries, complaints and compliments o Ensure that attendants smile and give a “Thumbs Up” to every guest when delivering guide-on instructions o Increase the speed and convenience of the whole wash experience for the guest • Monitor and control labor percentage by hour on days and shifts managed • Monitor and control chemical output daily (marking barrels) and troubleshooting (rate of flow) • Conduct daily Preventative Maintenance according to program schedule on days and shifts managed • Conduct equipment repairs proactively and troubleshoot problems to resolve issues quickly • Maximize speed of processing vehicles at the wash through training and upholding standards of performance o Conduct initial and periodic checks throughout the day to eliminate cleaning problems in the wash process on days and shifts managed o Conduct safety checks of every vehicle entering the wash to either prevent entry or warn customers of potential risks o Perform cleaning procedures for the tunnel and equipment daily o Ensure all vehicles in the detail center are checked for quality o Check the operational status of vacuums throughout the day • Coach team members to improve performance o Increase the number of tasks every team member can perform • Per policy guidelines, ensure that personnel’s uniforms are neat and clean in appearance • Addresses and expeditiously resolves the following situations: o Handle guest inquiries, complaints and compliments o Handle issues with disgruntled employees • Ensures completion of interior and exterior housekeeping during the assigned shift o Maintain the appearance of landscaping o Check to see that all trash cans are emptied in the facility o Maintain the cleanliness of all areas throughout the day • Performs bookkeeping procedures to include: o Shift check-off o Daily station reporting and inspections o Bank deposit preparation; completes all required paperwork, reviews and analyzes reports and transmits daily reports and other pertinent data to the Corporate Office • Performs additional duties that may be required by supervisor or the company as a result of the location, nature or size of the Wash or other circumstances • Able to do closing procedures of Express Car Wash
Requirements
ORGANIZATIONAL REQUIREMENTS: • Review all equipment updates and follow the manufacturer’s maintenance schedule • Continue to improve knowledge of equipment and wash systems by learning every function at the car wash o Learn to operate Express Wash Kiosk, Credit Card machines and POS • Ensure that all daily paperwork is completed accurately and submitted on time on days and shifts managed • Attend and excel at ALL training programs, internal and external, required by the company • Cross-Train at least one employee on one new task every week until every employee can perform each function at the wash KNOWLEDGE & SKILL REQUIREMENTS: • Must be able to perform all tasks and functions of a Sales Associate and Team Leader • Must be able to work a minimum 40 hours per week and work other shifts other than those of the Express Wash Manager after completion of training • Must possess basic reading and comprehension, writing as well as math skills, such as addition, subtraction, multiplication and division • Must be able to operate a personal computer • Must have a valid driver’s license and transportation • Must have a successful completion of a drug test and criminal background check SUPERVISION OF PERSONNEL: Sales Associates and Team Leaders PHYSICAL/MENTAL/ENVIRONMENTAL: Physical Demands: Activities: Walking/Standing – 95% Sitting – 5% Lifting: Must be able to lift 50 pounds Vision: Working on computer screen and checking customers’ identification. Mental Demands: Problem solve, analyze, and interpret and meet deadlines. Environment: Outside work. Exposure to excessive cold and heat