Lead Retail Representative

MAJOR FOCUS:

Responsible for assisting in the operation of the retail shops and executing the standards for the brand they represent.  Ensure excellent customer service, maximize financial return, and foster a great work environment.  

ESSENTIAL FUNCTIONS:

•	Provide guests with the highest level of customer service.
•	Smile, and offer assistance.
•	Know all aspects of lottery ticket sales.
•	Follow all register and cash procedures.
•	Adhere to established discount policies.
•	Be alert, maintain security awareness in the store. 
•	Process sales and enter them accurately into the POS system. 
•	Receive payment from customer and process change.
•	Assist Retail Operations Supervisor with merchandising, accounting for damaged and/or wasted items, ensuring that the stock is replenished daily in the Concept. 
•	Ensure that all orders are properly checked in and any transferred items are properly accounted for to assist with end of month inventory count.
•	In the absence of the Supervisor, handle guest complaints and/or follow up on any pending complaints in a timely manner to ensure high guest satisfaction.
•	Ensure to properly comply with the void, return and exchange policies set forth by Company Policy. 
•	Complete and submit all paperwork that is due on a daily, weekly, or monthly to the Retail Supervisor.
•	Ensure proper pricing of merchandise.
•	Maintain a smooth selling floor. 
•	Ensure employees are implementing store promotions and sales contests.
•	Represent the “Specialty Brand” to the highest level and ensure that all team members are executing the standards.
•	Maintain uniform standards. 
•	Comply with the company’s recycling program standards. 
•	Work safely, following all established safety rules and regulations. 
•	Oversee cashiers’ variances solving transactions and mistakes, and audit cashier banks.
•	Conduct formal and informal training for subordinates. Set the example for the Brands. 
•	Ensure effective communication within the department and company.
•	Carry out daily directives given by the Retail Manager, Assistant Retail Manager and/or Retail Supervisor.
•	Follow all relevant rules and regulations.

ADDITIONAL FUNCTIONS:
•	Perform other duties as assigned.

REQUIREMENTS/EDUCATION:

•	High school diploma, GED or equivalent work experience required.
•	Retail experience preferred.
•	Must possess good math skills.
•	Must possess computer proficiency with Microsoft Word. 
•	Must possess good oral and written communication skills.
•	Must possess good customer service and leadership skills.
•	Must be able to solve problems and deal with a variety of situations.
•	Must present an overall professional appearance.
•	Must be able to work weekends, holidays and nights as scheduled.
•	Must be able to successfully pass a background check.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Dover Downs, Inc. is an equal opportunity employer.