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DTG Printer Technician - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Costa mesa, California |
About this job
Job Description
We are seeking a Printer Repair Technician to join our growing team. If you like to take things apart, repair equipment, and interact on the phone with customers, then this is the position for you! We will train and develop the right person.
Job Responsibilities:
• Learn to operate and troubleshoot errors with our direct-to-garment printers
• Answer incoming technical support requests via phone, fax, internet, webcam, Skype, mobile device or other communication means.
• Become familiar with the internal components of our printers, such as boards, cables, printheads, and more.
• Identify, diagnose and solve technical issues in a timely manner.
• Troubleshoot all questions related to DTG printing.
• Effectively communicate technical concepts to non-technical personnel.
• Share knowledge and skills with other team members and supervisor.
• Aid the department in innovating and improving procedures.
• Conduct training webinars and other videos for customer education.
• Review and interpret incoming support requests, validate printer warranties and process RMA to the administrative team.
• Work with engineering team to test new products and prototypes.
• Monitor forums to help customers with concerns and help maintain positive online threads.
•Travel to trade shows and customer locations as needed.
Qualifications and Requirements:
•Minimum 1 year of experience as a service technician in a similar environment
•Enjoys interacting with customers over the phone
•Organized with excellent time management skills
•Experience in a call center is a plus
• Knowledge of general computer hardware and software
• Basic understanding of printer fundamentals
• Ability to work independently or in a team
• Excellent verbal and written communication skills
• Must have a valid driver’s license and reliable vehicle
• Ability to lift up to 50 lbs.
• Experience with graphic design software (Adobe Photoshop, Corel Draw, etc.) is a plus