Desktop / Network Support Tech

To our new team member, Intuition does not come to an unprepared mind.

Based on this philosophy - our local IT Consulting firm has been growing for 19 years.

We believe in exceeding the customer's expectation and that good enough is never good enough.

We are hiring for another Network Support Technician (NST) in our Managed IT Department. With future advancement opportunities of IT Specialist, System's Admin, Network Engineer, and Technology Consultant.

GENERAL PURPOSE OF THE JOB:

NST are critical members of our team working to solve real customer pain points. This isn’t your normal position where you may be relegated to one small piece over the company’s technology, or a project that doesn’t matter. Instead, you will be instrumental and have the chance to work in many if not all areas of our clients’ systems

Active role in tier II support issues and client projects. Overflow assist for tier I support as needed. Training and opportunities to assist with tier III level support and projects.

KEY EXPECTATIONS:

This position is for someone who is fluent in Microsoft domain networks, Server 2003, 2008, 2016, and server migrations; multi-site VPN connections, high availability servers and networks, redundant voice PBX, Exchange & O365 deployments, SQL server management, has excellent customer service skills and has a broad in-depth understanding of technology and business impact.

Deep understanding of how technology is used as a strategic advantage to business operational goals and interconnected across an organization. Maintain extensive knowledge and experience with all technology, tools and operations in force with our clients.

NST will Build, Setup, Support and Maintain technologies such as:

· Network equipment, switches, access points, routers, user workstations, laptops, desktops, thin clients, etc.

· User software application, general apps, ERP software, etc.

· VMWare and Citrix environments

· Active Directory + LDAP integration systems

· Dell Servers and Storage systems

· Sonicwall firewalls, Barracuda firewalls & Email Security appliances and software

· Storagecraft & Veeam backup software

· Single Exchange deployments to Exchange DAG and O365

· Cisco SMB and catalyst switches

· Cisco ASA firewalls

· Cloud based systems such as Azure and AWS

· Avaya IP Office, 8x8, Polycom and Shoretel PBX voice systems

· HP ProCurve switches

We are a very close team organization and have proven that change management reduces downtime.

We closely DOCUMENT everything we do. If you don't document well this career is NOT for you. We are a team in such we work in unison. But it doesn't take 3 guys to install windows. You must be self-sufficient, able to work independently with little direction and in harmony with our company mission.

Relentlessly Improve!

That's our motto. Here we strongly measure performance. Your employee performance reviews are based on YOUR customer satisfaction and YOUR utilization.

Our interview process - If selected:

1. Brief Phone Interview.

2. In person - hands on technical test. (30 min)

3. Manager Interview.

4. Hire.

We need friendly individuals who value others first and thrive on his/her own accomplishments. I believe success IS motivation.

Our office is based in Madera. Our clients are all around the Madera / Fresno area.

Network Support Technician compensation range $22 hr. to $30 hr.

If I have just described you, please email your resume. If selected I will send you an application.

HR(at)compnology.com

Compnology LLC

559-427-5335

I believe you are only as good as those whom you surround yourself with.

Nathan DeSutter

Compnology LLC

CEO / IT Consultant

Compnology.com

I very much look forward to working with you.

Job Type: Full-time