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in Walla Walla, WA
Client Care Coordinator
Hours | Full-time |
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Location | 787 - 99362 Walla Walla, Washington |
About this job
Home Instead Senior Care is looking for a motivated individual to join our team as a Client Care Coordinator. This individual must provide the highest quality service to clients and families with emphasis on creating extraordinary relationships. This position requires working independently as a part of a team to uphold the core values of Home Instead Senior Care.
Primary Responsibilities:
- Reflect the core values of Advent Care , (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
- Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
- Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
- Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
- Work with other team members to coordinate various aspects of a client's care.
- Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
- Create and maintain client and responsible party records documenting all quality assurance meetings.
- Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per quarter.
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
- Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
- Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
- Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
- Maintain regular attendance at the office to execute job responsibilities.
- Participate in on-call rotation.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Secondary Responsibilities:
- Participate as needed in all CAREGiver meetings.
- Conduct Family Education sessions as needed.
- Perform any and all other functions deemed necessary.
Education/Experience Requirements:
- Degree in Social Work, Clinical or Patient Care, or management experience preferred
- One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
- Must possess a valid driver's license.
- Caring and compassionate service attitude.
Knowledge, Skills and Abilities:
- Must have an understanding of and uphold the policies and procedures established by Advent Care, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
- Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
- Must demonstrate knowledge of the senior care industry.
- Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community we serve.
- Must have the ability to present a professional appearance and demeanor.
- Must have the ability to operate office equipment.
- Must be patient and congenial on the telephone and in person.
- Must have computer skills and be proficient in Excel, Word, Outlook.
- Must have the availability to work evenings or weekends as needed to meet the needs of clients.
- Must have the ability to perform duties in a professional office setting.
- Must have the ability to work as a part of a team.
- Must have the ability to commute daily to meet with client's and their families.
If interested please apply with your cover letter addressed to Paula Wu.
--Principals only. Recruiters, please do not contact this job poster.
&ldquoHome Instead Senior Care is more than just a company that provides non-medical services to help seniors remain at home. It is a company that has the opportunity to improve the quality of life for aging Americans. Our Client Care Coordinators play a leading role in ensuring that our clients get the vital help they need.&rdquo Paul Hogan, Founder of Home Instead Senior Care.
Each Home Instead Senior Care franchise is independently owned and operated.
Each Home Instead franchise is independently owned and operated.