Office Coordinator

Home Instead Senior Care, the world's trusted source of non-medical services and home care for seniors, is seeking an organized and outgoing person to join Austin's premier Senior Home Care provider.

The Office Coordinator is expected to perform a variety of clerical and administrative duties. The Office Coordinator is expected to answer phones, complete administrative duties (which may include assistance with accounts payable and accounts receivable) and support other staff members with clerical tasks in order to provide the highest quality service to clients.

Responsibilities

    Primary 
        &bull    Handle office responsibilities to allow a consistent full time networking effort, which is critical in building the business
        &bull    Greet and welcome each visitor in a friendly, warm and professional manner
        &bull    Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate
                staff members
        &bull    Field new client inquiries over the phone in a knowledgeable manner and schedule care consultations
        &bull    Assist with hiring process for new CAREGiversSM, duties may include fielding employment inquiries from prospective CAREGivers
                and moving applicants through the process.
        &bull    Assist with billing processing, including client invoices and CAREGiver payroll
        &bull    Enter and maintain accurate client and CAREGiver records in the operating system
        &bull    Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
        &bull    Determine each visitor's purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
        &bull    Assist with stuffing and mailing client invoices and CAREGiver payroll
        &bull    Organize and distribute the daily mail according to prior instructions
        &bull    Ensure Home Instead Senior Care standards are met and upheld
        &bull    Maintain regular attendance at the office to execute job responsibilities
        &bull    Demonstrate open and effective communication with owner, colleagues, and CAREGivers


   Secondary 
        &bull    Assist with making reference calls on prospective CAREGivers in a timely manner
        &bull    Process criminal background, Adult Protective Services and Department of Motor Vehicle checks
        &bull    Participate in quarterly CAREGiver meetings
        &bull    Order and stock office supplies
        &bull    Maintain supplies for postage, fax, and copy machine
        &bull    Perform any and all other functions deemed necessary

       
Qualifications

• Computer literate with Windows experience and mastery
• Able to effectively communicate English orally and written
• US Citizen or Permanent Resident Alien
• Valid Texas drivers license
• Satisfactory professional and personal references
• Completion of a satisfactory background check and pre-employment drug screen

Each Home Instead franchise is independently owned and operated.