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in Chicago, IL

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About this job

Customer Support is paramount for our business, primarily due to our high-end customer base (many of our locations are in luxury residential high-rises) and our highly-automated order operations. No human contact is present when a customer places an order, so consumer interactions are vital to creating strong customer relationships.

Your primary responsibility will be to communicate with customers and respond to all customer inquiries proactively.

The ideal candidate is:

  • Excellent in their communication, interpersonal, and writing skills

  • Enthusiastic and familiar with new technologies such as Zendesk and Slack - has the ability and willingness to learn new systems

  • Passionate about customer service and how it can transform our business

  • Empathetic and has a unique ability to understand customer needs

  • Organized and has the ability to manage several customers at a time while being responsive and transparent

  • A team player with a love for collaborating and the ability to work within different internal groups to enhance our customer’s experience

  • Someone who thrives in a fast-paced environment and works proactively to learn and optimize skills to succeed

Responsibilities include:

  • Handle questions and issues related to Tide Cleaners via email, phone, and chat.

  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and properly document for further escalation and learning

  • Enjoy problem-solving to understand the potential gaps in our business and provide recommendations to improve

  • Assist customers with placing orders, maintaining their account, and processing refunds

  • Share information on Tide Cleaners and how it works

  • Become extremely knowledgeable of our business to attract potential customers by answering product and service questions

  • Contribute to company strategy and vision— take the initiative to develop new ideas!

 

Some of the (fun) perks:

  • Join a company in a high growth phase

  • Work daily and directly with Tide Cleaners’ founders and close-knit team

  • Have a direct impact on our company and customers

 

Job Type: Temporary (2 months of full-time employment starting April 1st, 2020)