Client Care Coordinator / MSW / Home Care - Full-time

Home Instead Senior Care, the nation's most trusted source of non-medical in-home care for seniors, is seeking a Client Care Coordinator for our Forest Hills Office.

In this role you'll be the initial liaison handling and resolving client issues while ensuing compatibility of field staff placed with clients.

Primary responsibilities:

Develop relationships and interact with clients and CARGIivers daily.

Develop a working knowledge of our company policies & procedures, services provided, and the overall philosophy of the company. Use all available training tools for this purpose, including training documents, company websites.

Communicate with new potential clients, answer telephone inquiries and perform Care Consultations.

Perform Quality Assurance visits and network with professionals in the community to further develop our business.

Continuously evaluate the individual service plans through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Escalate any concerns to immediate supervisor.

Participate in the company's on-call program.

Provide excellent communication and customer service skills.

We service all of Queens and select parts of Brooklyn.
 

We are looking for a dynamic individual, who is a critical thinker, with strong problem-solving skills and is looking to make a difference in the lives of the clients we serve.
Our office is open from 8:30 - 5:00, Monday - Friday.
 

• Minimum of 2 years experience is needed.
• Position is 40 hours/week. Compensation based on experience
• Benefits include 2 weeks PTO, 7 paid holidays and pension plan available after 1 year in office.  Must have a NY State Driver's License and a car.

Resumes without cover letters will not be considered.

Each Home Instead franchise is independently owned and operated.