Customer Service Representative

Job functions:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments and invoicing

Recommend potential products or services to management by collecting customer information and analyzing customer needs or refer the customers to proper sales rep or R&D rep

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls and emails

NOTE:

This position is full/Part time (72 hours per pay period) days with rotating weekends.

-You must have reputable bank account for direct deposit

-You should be ready to follow your Hr Manager instructions at any given time , you'll also be assisted with any difficulty during the interview process .