Operations Manager - Full-time / Part-time

Location: US-CA-Los Angeles
Job ID: 2019-1988
# of Openings: 1
Category: Administrative/Clerical


Overview

Team Select's mission is to take every opportunity to do right by all. We are the practical innovators in home care, driving sustainable solutions for long term success! We believe our people and culture genuinely make us unique and are the foundation for our leadership in the healthcare space. We focus on fostering a collaborative environment that differentiates us and has allowed us to be recognized regularly as a Best Place to Work and Home Care Elite Top Agency. Join our growing Team Select Family, and discover a dynamic company where you're truly able to make a positive impact. We encourage you to inquire about becoming a part of our team!

The Manager of Operations Long Term Home Health (MOLTHH) is an operationally orientated individual in the Team Select Home Care (TSHC) Long Term Home Health Division. The MOLTHH is responsible for ensuring processes are followed per company policy with both field and office staff. The MOLTHH works closely with the Area Director of Operations and/or Regional Director of Operations, clinical management team, and QA to provide supervision and direction to the internal staff in order to achieve the office's financial/operational goals, objectives and standards of performance.

Responsibilities

• Provide supervision and direction to the internal staff in order to achieve the office's financial/operational goals, objectives and standards of performance
• Responsible for payroll, front-end billing, eligibility and authorizations.
• Maintains a current awareness of the abilities and limitations of each field/external staff in collaboration with Clinical Supervisor, the Health Care Coordinators and the Recruiters
• Works closely with the ADOLLTH and the RDOLTHH to attain the agency goals regarding finances, staffing and operations
• Maintains excellent relationships with all internal and external customers and agencies
• Responsible for maintaining compliance with all State, Federal, local, accrediting bodies and TSHC standards pertaining to staffing/intake, recruitment, screening, hiring process and retention.
• Displays effective management and relationship building skills and strives for attaining leadership status
• Develops and refines Senior HCC and Health Care Coordinator's (HCC)business acumen, leadership and all aspects of customer service
• Demonstrates knowledge and adherence to the policies and procedures of Team Select and holds staff accountable for carrying out the duties and processes as outlined in TSHC directives/ manuals
• Maintains active involvement with issues of cost containment, effectively utilizes staff within staffing guidelines
• Demonstrates an ability to identify and solve problems with initiative / good judgment to reach quality decisions
• Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships
• Meets all deadlines on special projects as assigned
• Maintains confidentiality of all employee, patient/client and company issues
• Orients HCC's and Recruiters
• Assists in hiring clinical staff
• Maintains human resources requirements along with the HR Clerk. Responsible for collecting HR requirements when applicable.
• Adheres to and promotes the Compliance Plan; contributes to quality initiatives through the PI process
• Travel required
• Performs all other job duties as assigned

Qualifications

• Bachelor degree in Business/Marketing/Communications/Provider Relations preferred
• One-three years health care experience required
• Demonstrated leadership capabilities in sales and operations
• Achieves targeted goals and revenues
• Excellent public relations ability, interpersonal skills, and professional telephone manner
• Complies with accepted professional standards and practice with all associated governing agencies
• Excellent organizational skills with attention to details and consistent follow-up
• Excellent business decorum and appearance
• Excellent computer skills