Customer Engagement Specialist

Company Name: Smith's Food and Drug
Position Type: Employee
FLSA Status: Non-exempt
 

 

Position Summary:

Provide excellent customer service by acknowledging customers as they enter and exit the store, answering questions and assisting with deactivation of electronic article surveillance devices. Additionally, perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

• Model “Customer 1st” behavior; deliver and encourage other associates to deliver excellent customer service
• Acknowledge customers in a friendly manner as they enter and exit the store
• Maneuver in the store’s entry and exit areas
• Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
• Respond to activations of Electronic Article Surveillance (EAS) systems
• Assist customers with deactivation of EAS devices
• Answer customer questions concerning the location of items or sections within the store
• Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
• Report incidents on the Kroger Loss Prevention Monitoring System (KLPMS)
• Review closed-circuit television (CCTV) and report any incidents to district AP manager
• Perform random associate parcel/receipt check
• Assist customers with bascarts that may lock up with Purcheck
• Report safety concerns to supervisor
• Comply with corporate policies and promote/follow company initiatives
• Maintain flexibility to work any shift
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications/Education:

• High school diploma or general education degree (GED) or combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to handle sensitive information while maintaining a high degree of confidentiality
• Accuracy/attention to detail
• Ability to work within rigid timeframes and meet resolute deadlines

Desired Previous Job Experience:

• Knowledge of Kroger policies, procedures, and organizational structure
• Ability to speak a second language

 

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): Day; Evening
Regions: West

States: Utah
Keywords:

 

Jobs at Smith's:  A division of the Kroger Co. (NYSE:KR) one of the nation’s largest grocery retailers, Smith’s currently operates 139 stores and 95 fuel stations throughout seven western states. Smith’s charitable giving, in partnership with 18,000+ associates, generous customers and suppliers, totaled $13.8 million in cash and food products to local organizations in 2015. For more information visit: or .

 

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of .  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  UT || Salt Lake City || 455 S 500 E || 84102 || Smith's Food and Drug || [[mfield2]] || Customer Service; Front End; Store Management; Store Operations || Employee || Non-Exempt || Full-Time || None