Director Strategic Operations Governance Risk and Controls

Job Family: Risk

Monitors activities to minimize the company's exposure to risk. Activities may include quantitative analysis, risk identification and remediation. Represents or supports the reputation of the company to minimize compliance and regulatory risk by resolving issues and ensuring adherence to company and legal standards. Responsible for ensuring that all of the company's activities adhere to the necessary rules and regulations, and that the company complies with legal/regulatory statutes and jurisdictions.

Job Function: Business Control

Ensures transparency of business results, finance and processes. Typically organizes a reporting system and tracks goals accomplishment, collect and process data and provides managers with all necessary company management data and information.

Summary of Responsibilities:

Ensures a sound operational and compliance control environment through establishment of a system of internal controls. The Director, Business Control & Risk Management provides strategic business leadership around key activities within the business related to identifying, assessing, mitigating and managing risk and ensures the existence of appropriate product and platform supervisory controls. The primary responsibility of the Director is the improvement of the control environment in the Line of Business ( LOB). Oversees and evaluates the various components of the business and operating functions across the collective and individual businesses.S/he evaluates the industry, market and regulatory environment to anticipate changes and help ensure appropriate alignment with potential business scenarios.
Additionally, The Director leads a team that works to identify, assess and action various risks throughout the assigned business lines by executing defined multiple risk programs. This role will lead governance routines to report and escalate as necessary to executive management or corporate risk partners while driving to institutionalize a cultural awareness of risk management practices and interacts with all lines of internal risk management peers including other first line of defense teams, corporate risk functions and internal audit.

Essential Functions:

• Leads team members in their collaboration with the leadership of Operational Risk Services to schedule, tailor, guide and approve its activities and deliverables to meet the needs of each line of business.
• Directs staff of operational risk management professionals to partner with a wide variety of lines of business in the creation, assessment, monitoring, controlling, mitigation and reporting of non-credit risks, metrics, controls and issues to achieve risk management organizational goals in alignment with enterprise policies and procedures.
• Negotiates role and responsibility assignments (including cost allocations) between R&C and the lines of business to improve efficiency while addressing individual business’ capabilities and product/service offerings.
• Provides guidance on updates to procedures.
• Monitors, tracks and reports on issue remediation.
• Works with LOB to identify, update and prioritize key business processes (RCSA).
• Drives Issue identification and remediation.
• Leads analysis of key risks and regulatory deficiencies, elevates risk issues, breaches and solutions and supports remediation work.
• Creates and executes a framework for staying informed and current on the risk appetite and metrics of peer organizations and industry leaders, and incorporate findings as appropriate into Regional Bank risk management disciplines and approaches.
• Leads and coaches team members to ensure all activities and deliverables achieve their timeliness, quality and accuracy service levels.
• Creates and manages an escalation process for constructive engagement with the Second and Third Lines of Defense regarding differences or conflicts in operational risk appetite, risk metric determination or evaluation, issue severity or other areas of dispute.
• Contributes as senior leader in Risk and Compliance in the formulation of strategy and tactics to meet organizational goals for client satisfaction, timeliness, quality, financial results and employee engagement.
• Engages business on key industry or regulatory events and trends.
• Continuously monitors sources of risk within LOB KRIs, KPIs, QC functions, control testing, losses, fraud, incidents, and industry events. Identify control or P&P updates.
• Analyzes risks related to new or modified products and business activities and assess controls for mitigating risks.
• Plan annual compliance training with SL & LOB.
• Completes the risk assessment with the SME.
• SME for program requirements, processes, systems (process mapping, testing, disaster recovery planning, TPRM oversight).
• Keeps LOB Head informed on status of program execution and emerging risks.
• Documents change management risks, controls and readiness for change initiatives (NPBA).
• Reviews risk metrics and reporting with LOB.

Other Functions:

• Other duties as assigned.

Supervisory Responsibilities:

Manages subordinate managers and professional staff. Is responsible for the strategic guidance, development and evaluation of employees. Carries out supervisory responsibilities in accordance with Santander’s policies and applicable laws.

Requirements:

• Education –
  • Bachelor's Degree: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field
  • or equivalent work experience
  • Master's Degree: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field.
• Experience –
  • 12 -15  years of progressively responsible experience working in compliance, audit, or other governance functions within a large commercial bank and/or finance company, or in a regulatory agency, with a working knowledge of consumer banking, consumer lending, and federal and state consumer regulations.
  • Previous management experience.
• Skills & Abilities –
  • Demonstrated knowledge of operating in a regulated entity
  • Ability to understand complex technical systems and the business processes they support; synthesize the corresponding risks and controls and recommend adjustments.
  • Ability to drive results and meet deadlines to reduce risks
  • Excellent communication skills, including an ability to influence stakeholders across the organization, to speak effectively in small and large-group settings, and to write clearly in internal memos, presentations and e-mails
  • Ability to manage complexity, including in troubleshooting problems or in developing process or other solutions
  • Strong attention to detail in a fast-paced work environment
  • Ability to interpret rules and regulation to influence business decision-making. Analyze highly complex business issue by incorporating company and industry knowledge and sound analytical processes
  • Strong ability to lead, partner, and influence across all leadership levels
  • Demonstrated people leadership experience, either through direct leadership or coaching/mentoring role
• Licenses & Certifications –
  • Other Risk Certification

Competencies:

• Collaboration – Relationship Management:
  
  • Advanced – Leading and Guiding
    
    • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results
    • Uses informal networks to gain support for ideas and projects
• Collaboration – Teamwork:
  
  • Advanced – Leading and Guiding
    
    • Brings out the best in each team member by consistently motivating and acknowledging peer contributions
    • Understands and leverages team dynamics
• Execution – Accountability:
  
  • Advanced – Leading and Guiding
    
    • Fully accountable for timeliness, completeness, quality of projects, processes, products and services
    • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks
• Influence – Information Sharing:
  
  • Advanced – Leading and Guiding
    
    • Ensures people receive the information they require, and brings the team together to share information
• Influence – Two-way communication:
  
  • Advanced – Leading and Guiding
    
    • Effectively conveys difficult or complex information in an easy to understand manner, by providing the big picture and illustrating important linkages
    • Asks open-ended questions that encourage others to give their points of view
• Risk Business Acumen – Industry Acumen:
  
  • Advanced – Leading and Guiding
    
    • Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization
    • Can identify functional and organizational implications associated with major trends
    • Designs solutions to address industry activities that impact the organization
• Risk Management – Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
  
  • Advanced – Leading and Guiding
    
    • Monitors adherence to policies, regulations, processes and procedures within function and actively undertakes corrective action where necessary
    • Understands end to end processes across the organization and how processes are integrated
    • Has a practical knowledge of regulations impacting area supported
• Risk Management – Risk and Compliance Adherence:
  
  • Advanced – Leading and Guiding
    
    • Ensures that all directs and colleagues have appropriate knowledge of risk and the regulatory environment
    • Investigates and identifies the root cause and corrects items deemed non-compliant, regardless of pressures from business or management

Working Conditions:

• Frequently: Minimal physical effort such as sitting, standing, and walking.
• Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
• Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

• This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.