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Dispatch Operations Specialist
•30 days ago
| Hours | Part-time |
|---|---|
| Location | Avondale, AZ 85392 Avondale, Arizona |
About this job
This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We're looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.
The Central Operation Associate coordinates the delivery of customer orders between Amazon drivers, third-party companies, and Amazon Operators.
Shift Details:
What it's like to work as a Central Operation Associate:
The Central Operation Associate coordinates the delivery of customer orders between Amazon drivers, third-party companies, and Amazon Operators.
Shift Details:
- This role is Flexible Part-Time
- Scheduled days are posted weekly. You will be able to select the days you want to work. (Subject to business needs)
- Ability to work nights, weekends and holidays
- There are no guaranteed minimum weekly hours
- Get shift requests and accept them right on your phone
What it's like to work as a Central Operation Associate:
- Coordinate rescue support between two drivers
- Interpret information from different sources to determine best course of action to drive delivery success
- Communicate with delivery partners ensuring on-time delivery
- Coordinate with Amazon Station Operators to ensure customer orders dispatch timely and accurately
- Solve for planned and unplanned events (traffic, weather, sporting, community) leading to anomalies outside normal dispatch operations
- Identifies exceptions and escalates to management
- Completes intra-window reports using standard tools/process
- Candidates must be flexible to work weekends and/or evenings
- All work is executed on a computer through Amazon proprietary software and Microsoft Office
- Communicate via phone/chat/email with various Amazon stakeholders to answer real time questions to remove barriers
- Strong Computer Skills
- Strong writing Skills
- Experience communicating with diverse audiences
- Ability to learn quickly in a fast-paced environment
- Candidates must be flexible to work weekends and/or evenings
Basic Qualifications
Preferred Qualifications
- High School diploma or equivalent
- Must be at least 18 years old
Preferred Qualifications
- Strong computer skills using a transportation management system as well as Microsoft Office products.
- Good teamwork mentality: able to build trustworthy and supportive working relationships.
- Strong logical thinking, analytical skills, and problem solving skills.
- Five years of experience in customer support and/or distribution operations.
- Experience in transportation/dispatch industry is a plus.
- Strong computer skills using a transportation management system as well as Microsoft Office products.
- Ability to learn quickly in a fast-paced environment.