Retail Operations Supervisor - Full-time / Part-time

MAJOR FOCUS:

Responsible  for assisting in the management of the retail shops and upholding the high standards of the operation.  Ensure excellent customer service, maximize financial return, and foster a great work environment.  

ESSENTIAL FUNCTIONS:

•	Provide guests with the highest level of customer service.
•	Maintain awareness of security in all shops.
•	Keep track of, account for and replenish all clothing, souvenirs, etc.; stock merchandise, logging all items received, damaged and transferred for end of month inventory count.
•	Handle all complaints and problems that may occur in a courteous and professional manner.
•	Complete and submit all paperwork that is due on a daily, weekly, or monthly to the Retail Manager.
•	Ensure proper pricing of merchandise.
•	Oversee cashiers’ variances solving transactions and mistakes, and audit cashier banks.
•	Maintain a smooth selling floor. 
•	Ensure employees are implementing store promotions and sales contests.
•	Ensure all “Specialty Brand” programs are followed and standards upheld. 
•	Responsible for store replenishment of goods; including buying to realistic ROS (rate of sale), following sales and turnover goals, creating purchase orders and paying invoices.
•	Assist with monthly inventory.
•	Complete and issue timely evaluations for subordinates.
•	Conduct formal and informal training for subordinates.
•	Conduct formal and informal coaching and counseling with subordinates.
•	Reward and recognize superior performers. 
•	Ensure that employees work safely and follow all safety rules.
•	Ensure compliance with relevant laws and regulations as well as company policies and procedures.
•	Maintain up-to-date knowledge of industry and competition.
•	Ensure effective communication within the department and company.
•	Hold subordinates accountable for established performance expectations.
•	Motivate and develop staff; provide advice and guidance as appropriate.
•	Comply with and enforce compliance with the company’s recycling program standards.
•	Carry out daily directives given by the Retail Manager and/or Assistant Retail Manager

ADDITIONAL FUNCTIONS:
•	Perform other duties as assigned.

•	High school diploma, GED or equivalent work experience required.
•	Two years of retail supervisory experience preferred.
•	Must possess good math skills.
•	Must possess computer proficiency with Microsoft Word. 
•	Must possess good oral and written communication skills.
•	Must possess good customer service and leadership skills.
•	Must be able to solve problems and deal with a variety of situations.
•	Must present an overall professional appearance.
•	Must be able to work weekends, holidays and nights as scheduled.
•	Must be able to successfully pass a background check.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Dover Downs, Inc. is an equal opportunity employer.