Entry Level Customer Service paying $15hrly in EVERETT

Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file; de- escalates calls and process complaints; handle disbursement of claim funds.

Essential Duties and Responsibilities:
* Deliver timely, accurate customer service ensuring the highest level of satisfaction
* Handle inbound telephone calls from borrowers, contractors and/or insurance adjusters in regards to property damage claims in order to resolve customer inquiries
* Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries
* Work on Claim Packets when phone lines are slow
* Update records and note system as required
* Able to meet and maintain availability standards, schedule adherence and attendance guidelines
* Ability to work in fast paced environment
* Flexibility in work hours and in changing environments
* May assist answering questions in the help desk
* May cross train to assist with borrower follow ups