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in Dover, DE

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Hours Full-time, Part-time
Location 1131 N Dupont Hwy
Dover, Delaware

About this job

MAJOR FOCUS:
Responsible for delivering customer service that exceeds the guests’ expectations for all Special Events, Promotions and Entertainment. 

ESSENTIAL FUNCTIONS:
•	Works with the Marketing management team for the success of the promotional events and activities. 
•	Performs job functions as assigned: data entry, inventory of giveaway items, ushering, handling /distributing products at giveaways, ticket stubbing, verification of identification and Capital Club Membership, greeting guests, set up and break down of events, retrieving supplies, and assisting with decorating events. 
•	Complies with standard operating procedures for Promotions, Special Events and Entertainment.
•	Notifies appropriate Marketing Team Leader of problems that may be encountered during events.
•	Receives and executes directions from management.
•	Effectively and respectfully communicates with guests, co-workers and management as appropriate.
•	Provides exceptional customer service. 
•	Works safely, following all established safety rules and regulations.
•	Communicates effectively with co-workers, supervisors and guests.
•	Follows all relevant policies and procedures.

ADDITIONAL FUNCTIONS:
•	Perform other duties as assigned.

Requirements

•	Prior customer service experience required.
•	Must possess high school diploma, GED, or equivalent work experience.
•	Must possess good communication skills.
•	Must possess excellent customer service skills.
•	Must be able to report to work on time as scheduled.
•	Must be able to work weekends, holidays and nights as needed.
•	Must be able to successfully pass a background check. 
•	Must present an overall professional appearance and report to work in appropriate attire. 
•	Required to work as needed to fill all positions required for promotions.
•	Must be able to work in a fast paced environment. 
•	Must be able to multitask.

Job Benefits

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Dover Downs, Inc. is an equal opportunity employer.