Business Support Consultant 4 - Error Resolution - Full-time / Part-time

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

The Payments, Virtual Solutions and Innovation Fraud and Claims Management (PVSI FCM) team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses. The team reviews account activity and high-risk transactions to prevent victim and perpetrator fraud, processes check fraud and Automated Clearing House (ACH) claims, investigates and resolves customer disputes (fraud and non-fraud) on all transaction types and manages all Wells Fargo identity theft cases.

The Business Assurance/Error Resolution team within Fraud Claims Management is tasked with reviewing and testing processes and controls to identify and remediate potential gaps. 

This role will be a key player on the Error Resolution team and will be tasked with running projects, reviewing agency complaints and responses, preparing evidence templates, documentation and responses for auditors, partnering closely with Legal, Risk and Compliance as well as partnering with partner groups across FCM.  This person will aggressively look for gaps or risks in processes and partner with multiple complex business units to assist in the development, implementation and monitoring of procedures and controls to mitigate operational and regulatory risk that arises from inadequate or failed internal processes, people or systems.

The appropriate candidate will provide Regulation E and Regulation Z expertise and consulting for projects and initiatives to ensure regulatory compliance.  They will also consult with the business units to develop corrective action plans and effectively manage change.  This position will be required to report findings and develop business cases to influence change and the implementation of appropriate processes and controls.

*The location is flexible. Other locations in the FCM footprint may be considered.
**Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

• 8+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning
• 3+ years of risk and regulatory compliance experience
• 10+ years of financial crimes experience
• 3+ years of risk management and mitigation experience

• Strong analytical skills with high attention to detail and accuracy
• Ability to evaluate risks and the impact of decisions on an overall organization
• Ability to articulate complex concepts in a clear manner
• Ability to synthesize complex analytical findings into executive level communications
• Ability to interact with all levels of an organization
• Meeting facilitation experience in leading discussions that result in consensus and commitment
• Excellent verbal, written, and interpersonal communication skills

Subject Matter Expertise of Regulation E and/or Regulation Z
Exceptional interpersonal and relationship building skills in order to work effectively across all organizational and leadership levels where flexibility, collaboration and adaptability are a must
Prior experience effectively leading a team that is able to prioritize and execute multiple complex initiatives in a fast paced, matrixed environment
Deep understanding of risk framework, corporate/business policies and programs
Highly organized and proactive with demonstrated ability to assess, exercise independent judgment and apply prudent risk mitigation principles

• Ability to travel up to 10% of the time

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.