Field Service Engineer - Chromatography - South Florida - Full-time / Part-time

Essential Duties and Responsibilities:

• Perform on-site installation, repair, maintenance, and qualification of ASE, IC and UPLC/HPLC systems.
• Analyze complex business problems to be solved with automated systems.
• Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
• Configure system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
• May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
• Reviews performance reports and documentation from customers and other field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Other duties may be assigned.

Education and/or Experience requirements:

• Bachelor’s Degree in Chemistry, Life Sciences or related field preferred
• 2 years hands-on experience as a Field Service Engineer is preferred, particularly working with Liquid Chromatography.
• Effective communication skills and establishing good customer rapport are essential
• Ability to prioritize service requests and produce clear and concise documentation
• Must be available to travel overnight up to 50% within the territory or other areas as required

Location: The territory primarily covers Georgia and Alabama. Overnight travel is required. The positions is ideally based in Atlanta, GA area.

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