Supply Center Process Manager - Full-time / Part-time

The eSolutions Supply Center Process Manager (EPM) is responsible for revenue growth through the expansion and optimization of Thermo Fisher Scientific’s Inventory Management within the assigned accounts and geographic area.

The role’s primary responsibility is to articulate the value of our Supply Center program through strategic customer discussion/partnerships and establish the customer-specific strategy to expand the footprint to enhance productivity and drive scientific discovery across both organizations. The EPM will leverage data intelligence to analyze customer buying patterns in order to facilitate share gains and recommend the best way to fulfill customer needs through the Supply Center channel. The ultimate outcome is total account growth through improved customer experience, vendor consolidation, ease of ordering and establishment/maintenance of a preferential supplier status. The successful candidate will design and execute the strategic plan for direct customer acquisition, development, and retention of one of Thermo Fisher Scientific’s digital solutions, Supply Centers, across assigned customer segments and all Thermo Fisher Scientific markets.

The EPM will interface and partner at all levels with the customer including C-level, CFOs, Strategic Sourcing, Commodity Managers, Category Directors, Materials Management, Procurement and Contracts Directors, Deans of Finance, Budget Administration, along with purchasing agents, PIs, and lab managers. Within Thermo Fisher, the EPM will interface with Commercial, Marketing, and eSolutions Operations teams.

Responsibilities:

• Serve as continuous improvement ambassador for Supply Center channel. Takes proactive approach to seek out additional opportunities and process improvements. Develops, recommends, and implements best practice standards and quality process that produce repeatable and predictable results which includes conducting training.
• Utilize with technical analysis, including the ability to discover and recommend solutions, define business impacts and provide analysis to new Supply Center e-business initiatives and enhancements.
• · Develop and execute territory and customer-specific strategies to expand our global digital capabilities through growth of Supply Center channel.
• · Support eSolutions and Commercial Digital Technologies (CDT) leadership by identifying and evaluating new business opportunities that fit with the overall Thermo Fisher Scientific digital strategy.
• · Co-author marketing and merchandizing strategy and plan with key stakeholders including CDT, Digital Engineering (DE), Market Development and Regional Marketing.
• · Analyze global eSolutions programs, including business, industry, and competitor trends.
• · Analyze customers’ needs and identify drivers of purchase behaviors to increase online spend aggregation.
• · Design and execute strategy to achieve revenue shift and share gain through effective positioning of inventory management and vendor consolidation within assigned geographic region.
• · Help define, develop and own the global eSolutions strategy including relationship, metrics, financial objectives, technical channel evaluations and demonstrations, and management of the virtual account teams.
• · Work closely with sales teams, Corporate Accounts, Strategic Relationship Managers, Key Account Managers, Industry Directors, regional/district managers and account managers to develop account plans that include eSolutions as part of the strategic relationship.
• · Possess a deep understanding of the customer organization and ability to develop trusted and valued relationships with major decision makers, clarify goals, and reach agreements.
• · Serve as SME for channel specifics, processes, and NPI/complex offering concerns.
• · Utilize knowledge of industry trends and Thermo Fisher Scientific’s portfolio of products and services to establish targeted customer solutions to achieve short term revenue and long term business goals. Leverage all that Thermo Fisher brings to market.
• · Think and act with a global mindset at all times.
• · Employ and embrace PPI as a means to improve the efficiency and effectiveness of Global eSolutions.
• · Embrace and live Thermo Fisher values: Integrity, Intensity, Innovation and Involvement.

Minimum Requirements/Qualifications:

· A minimum B.Sc. degree in a scientific or business discipline required. MBA preferred

· Experience in industry, academia, clinical, pharmaceutical, biotechnology research or laboratory sales.

· Experience influencing across a highly matrixed environment with demonstrated results

· Substantiated capability to effectively negotiate and close business with channel partners across multiple levels

· Possess exceptional interpersonal skills, ability to maintain and promote diplomacy to arrive at mutually beneficial outcomes.

· Experience developing relationships with multiple customer functions including R&D end-users and leadership, Procurement, Finance, and Operations

· Demonstrated ability to operate independently, with initiative, and good business judgment

· Technical and working knowledge of vendor managed on-site inventory programs

· Strong strategic planning and organizational skills, proactive approach.

· Excellent data analysis and marketing skills and ability to apply these skills to generating business decisions

· Technical and working knowledge of customer procurement systems and practices including B2B, B2C, etc.

· Ability to work in a demanding environment with aggressive project timelines.

· Demonstrates superior listening, presentation, communication, and negotiation skills.

· Willingness and ability travel at least 25-30%

Preferred Qualifications:

· Proven track record in Sales, Business Development, or Project Management role.

· Strong role model with ability to develop and motivate people at all levels

· Experience managing accounts producing over $75M+ in revenue