Lobby Concierge

Location: US-GA-Atlanta
# of Openings: 1
Category: Food and Beverage
Position Type: Regular Full-Time
FLSA Status: Non-Exempt

About Us

Join Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline. Gathering together was Buckhead's original purpose, and this remains a focus of our hotel so that we are able to provide a home away from home for our guests. Our associates have access to many benefits such as discounted parking and train passes, discounted dry cleaning, complimentary meals and discounted spa services. In addition to all of this, we invest in our associates by providing cross-training, promotional opportunities and tuition reimbursement. Looking to grow your career with the leading luxury hotel in the area? Come in to see us today!

Overview

Assist guests with their food and beverage needs while in the concierge lounge.

Responsibilities

• Make reservations and arrangements for events, transportation, local attractions, restaurants, etc. and tours as requested.
• Procure services, provide information and reserve services and/or use of bonded babysitters, reputable athletic clubs, etc.
• Comply with unit and brand procedures and standards for check-ins, check-outs, cash handing, etc.
• Assist guests with other requested services (e.g. mail, faxes, etc.)
• Provide the following information to guests: Local areas (e.g. social, cultural, attractions), location and hours of operation, all hotel facilities (e.g. the hours of operation, location, daily and weekly events), local area's restaurants and theater/musical productions, airline, automobile rental, transportation directions, personal services.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications

• Hotel experience preferred.
• Pushing, pulling, bending, stooping, and reaching upward with or without reasonable accommodation.
• Some exposure to cleaning chemicals.
• Prolonged periods of standing and/or walking with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.