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Operations Coordinator - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Braintree, Massachusetts 02184 Braintree, Massachusetts |
About this job
Must Haves:
Alarm or security industry experience
Data Entry
Microsoft Suite (able to create new spreadsheets in excel, outlook experience)
Customer Service
Client Job Description:
Our client is looking for a qualified candidate to perform data entry through its central station alarm automation and accounting systems, security systems programming, oversight and administration over system repairs and installations, technical alarm system troubleshooting and routine day-to-day customer service and specialized support to its customers.
Daily Job Duties:
*Perform routine updates to subscriber contact list information.
* Create new account sites/systems in central station automation system and perform routine daily account administration.
*Perform routine alarm code changes through the use of remote programming software.
*Data entry and dispatch of customer requests for service and maintenance to systems.
*Technical troubleshooting and programming of alarm panels (preferably with Bosch, DMP, Honeywell).
*Assist subscribers with alarm activations and alarm activity reports.
*Must be able to maintain excellent record keeping and follow up as it pertains to the status of service work orders.
Details:
This position reports directly to the National Account Customer Service Manager. This position assists the Customer Service Manager in the everyday execution of all routine customer data entry and service functions including but not limited to alarm call list updates, system programming, technical troubleshooting and service call dispatch.
Effective performance of this position can be measured by the individual's ability to provide timely and error free data entry, remote programming and technical troubleshooting of systems and quality levels of routine customer service.
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.