Retail Associate

Job Description

The Retail Associate is responsible for assisting with the displaying and merchandising of retail goods in the gift shop and making proper change for guests transactions. He/she is also responsible for prompt greeting and assistance of guests as needed.

Qualification Standards
Education & Experience:

• High School diploma or equivalent and/or related experience in a hotel or related field preferred.

Physical requirements:

• Long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to stand during entire shift.

Mental Requirements:

• Must able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to multi task.
• Must routinely meet deadlines

Duties & Functions
Essential:

• Approach all encounters with associates in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain a high standard of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Associates must at all times comply with all policies and Code of Conduct as specified in the Associate Handbook.
• Collect money and/or credit cards from guests and make correct change.
• Operate the approved credit card machine.
• Prepare cashier report at the end of shift.
• Greet guests as they enter the shop.
• Perform opening and closing duties.
• Be attentive of guests’ needs and requests.
• Answer the phone according to standards.
• Communicate effectively and courteously over the telephone.