Customer Service Representative

Hiring Now for a Customer Service Representative

Schedule: Monday-Friday 8:00am-5:00PM

Pay Rate: $15.00-$18.00

Qualification:

• Experience with SAP, AS400, MAS90, MAS200, EDI, ERP
• Experience processing RMA's
• 3+ years of customer service order processing experience
• High School Diploma
• Proficient in Microsoft Office Suite

Job Duties:

• Serves as a liaison between sales, customers, and other functions/departments.
• Provide excellent customer service to both manufacturers and customers
• Process orders per customer specifications and track order from start to finish
• Will be dealing with a lot of manufacturers (purchasing exp. preferred, will be purchasing products from them for customer product assembly)
• Inventory control - able to aggressively track inventory needs and determine what to stock based on sales and promotions.
• Corresponds directly with customers to obtain necessary information to compute price quotes along with information supplied by sales personnel.
• Estimates and/or establishes lead times for standard products.
• Reviews price and specifications from quotes and compares to purchase order data.
• Contacts appropriate parties and resolves any discrepancies.
• Acts as liaison for customer and company in order to resolve various difficulties with orders. Obtains and provides information regarding product test, engineering drawings, samples, etc.
• Receives and responds to customer complaints. Reports all complaints, investigates difficulties and coordinates with various departments to recommend solutions to problems.
• Obtains management approval and issues RMA (Return Material Authorizations) and coordinates return shipment with customers.
• Serves as a point of contact for direct sales personnel. Provides information regarding customer credit and/or payment problems. Assists and supports sales personnel on field calls and/or trades shows, as necessary.
• Serves as key contact on assigned contracts and programs. Refer contracts that need clarification to higher level personnel within the group or engineering.
• Coordinates the sales orders entry process; Ensures the proper procedures are followed, orders are accurately posted, and any changes made are accurately recorded. Informs Project Management on sales order receipt.
• SAP Sales and Distribution master data entry and maintenance

Please send resume or apply directly for more information

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.