Key Department Sales Associate - Full-time / Part-time

General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall department cleanliness.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:
•	Provide a positive representation of Handy Ace Hardware.
•	Proactively assist customers in solving problems.
•	Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
•	Possess a friendly outgoing demeanor; work well with customers as well as associates.
•	Ensure all pages and calls are answered promptly, courteously and effectively.
•	Forward any customer complaint that cannot be handled to a member of management.
•	Possess strong product knowledge and knowledge of store layout and location of products.
•	Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations
•	Cut single and double sided keys
•	Program full function remotes and transponder chip keys
•	Assist in creating a positive, professional and safe work environment.
•	Assist with receiving, checking in and stocking of merchandise throughout the department.
•	Assist with maintaining back stock levels.
•	Assist with daily maintenance, orderliness and cleanliness of the department.
•	Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
•	Provide assistance to Department Specialists, i.e. price changes, special orders.
•	Be professional in appearance and actions.
•	Perform all other duties as assigned.

Education/Training:
High School or GED equivalent.

Experience:
Formal retail experience preferred.

Physical Demands:
Standing, walking, lifting (up to 25lbs) and climbing.