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in Johnston, RI
Collection Recovery Specialist
Hours | Full-time, Part-time |
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Location | Johnston, RI 02919 Johnston, Rhode Island |
About this job
Description
As a successful member of the Collections and Recovery team you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information. You will be responsible for (but not limited to) the following:
Work with customers to cure delinquency
Acquiring a full understanding of forbearance and be able to effectively offer this option to customers
Be consistently available to answer inbound calls and navigate that call with accuracy
Ability to multi-task and work independently in a fast paced work environment
Maintaining compliance with all banking requirements
1+ Year of Customer Service Experience/Collections experience
Excellent phone communication, listening and negotiation skills
Able to prioritize and manage daily workload
Proven ability working in a team atmosphere; in a fast paced, fun environment
Computer proficiency and acumen
Self-motivated attitude with a desire to succeed
High School or Equivalent required
In addition; candidates must possess, excellent verbal/written, time management and interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem solving skills/ability to negotiate through difficult situations
Qualifications
Required Skills/Experience:
Education, Certificates and/or Other Professional Credentials:
Hours & Work Schedule
Hours per Week:40
Work Schedule: Monday-Friday 8-445