Ticket Sales Agent - Winter Seasonal - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Description:

The Ticket Sales Agent is part of the Product Sales & Services (PSS) Department and will be responsible for delivering outstanding guest service while facilitating the sale of Lift Tickets, Season Passes, fulfilling pre-purchased sales orders. This position requires a full knowledge of our products and services and is responsible for collecting guest information.  The Sales Agent will also resolve guests product/ticket issues, facilitate refunds and work directly with management and other team members of PSS by responding to guests inquiries with quality information about the resort.  We are looking for guest service individuals who are positive, outgoing, operate with a high level of computer proficiency, have a passion for the outdoors, are well disciplined, and take pride in their work.

Responsibilities include, but are not limited to: 

• Accurately and efficiently process: lift access products while capturing guest data
• Ability to learn, understand and effectively communicate multiple product types to guest & can easily adapt to changing pricing and product offerings.
• Make suitable recommendations on products to meet the guest’s needs and business objectives.
• Ability to handle high volumes of customer interaction while delivering exceptional guest service; internal & external
• Creating a fun & professional work experience while communicating in a courteous & respectful manner
• Perform daily sales and closing and be held responsible for your end of day point of sale audit
• Work on a computer with a high degree of accuracy and efficient speed
• Follow company/department policies & procedures
• Participate in resort & departmental training and development courses.
• Cross-train and work in all areas/locations of PSS
• Data entry; collecting accurate guest data on all transactions
• Maintain a clean and efficient work area and report any areas of concern
• Perform other duties

Qualifications:

• High School Diploma or equivalent - required
• Working knowledge Microsoft Products - required
• Previous guest service work experience - required
• Previous cash handling experience - Preferred
• Efficient and accurate keyboarding skills - required
• Fluent in all aspects of English - required
• Ability to work weekends and holidays - required
• Ability to lift up to 25 lbs. - required
• Position may require a background check
• Point of Sale service experience - preferred
• Knowledgeable about all resort products - preferred
• Able to stand or sit for long periods of time - preferred
• Must be able to work outdoors for long periods of time

Benefits include: 

• Free Ski passes for employees and dependents 

• Discount lift tickets for friends and family 

• Free ski lessons 

• Discounted lodging, food, gear and mountain shuttles 

• Discounted bike haul & golf 

• Medical, Dental, and Vision plans (full-time positions) 

• 401(k) Retirement Plan 

• Excellent training and professional development 

Schedule:  Work schedule is based on business volumes and assignments.  The full-Time work schedule is typically 4 days per week, 8-10 hours per day with a 7:45 am the start time.  The ability to pick up additional shifts depending on business volumes is required.  Employees must commit to at least one weekend day and some holidays.

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 178215