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Appointment Scheduler
| Hours | Full-time, Part-time |
|---|---|
| Location | Bloomington, Minnesota 55431 Bloomington, Minnesota |
About this job
The Scheduling Rep will be responsible to taking inbound calls within contact center environment. Patients will be calling to schedule an appointment at one of the 50+ clinic locations. The responsibilities will include verifying patients insurance, pre-registration and schedule their appointments at appropriate clinics, transferring to the CareLine (nurse line) when needed). This position will be very fast paced and more complicated than most scheduling positions because this individuals will be handling the scheduling responsibilities for all of the different specialty services which are offered throughout each of the clinics. They will be using EPIC as the electronic medical records system to schedule the appointments.
Call Examples:
One call could be a simple call of a healthy patient calling in to schedule an appointment with their annual appointment with their primary doctor. They know which clinic, who they want to see and what time they are available.
Another call could be a very ill, upset or frustrated patient calling to schedule an appointment. They may raise their voice, give very little detail regarding their situation and the Appointment Center representative will need to ask probing questions, calm the patient down and be compassionate throughout the entire call.
Candidate can expect to take 60-70 calls/day with each call averaging a 7 minute talk time.
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.